Audio delay (lag) only on Amazon Prime Video app

Discus and support Audio delay (lag) only on Amazon Prime Video app in XboX Insiders to solve the problem; I've seen elsewhere to 'uncheck 24hz' but that has not worked. I've unchecked 50hz also, but the sound is unwatchably delayed. Sound in all other apps... Discussion in 'XboX Insiders' started by /u/eldrichride, Jun 14, 2019.

  1. /u/eldrichride
    /u/eldrichride Guest

    Audio delay (lag) only on Amazon Prime Video app


    I've seen elsewhere to 'uncheck 24hz' but that has not worked. I've unchecked 50hz also, but the sound is unwatchably delayed. Sound in all other apps is fine.

    Any suggestions?

    submitted by /u/eldrichride
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    /u/eldrichride, Jun 14, 2019
    #1
  2. Sgt Robbins 56 Win User

    Xbox One and Amazon Prime Video.

    I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

    I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

    I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

    I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

    Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.
  3. Bazajaytee Win User

    Amazon instant video

    Amazon Instant Video shows any films purchased through Amazon and any Amazon Prime content.

    Xbox doesn't have a Prime App, rather Xbox Video which only shows films and shows purchased through Xbox Store.

    If films/shows purchased from Amazon aren't showing in Amazon Instant Video app you will need to contact Amazon Customer Support to verify your purchases.

    Remember, Amazon Prime content changes so they remove films/shows periodically and add new ones. Amazon Instant Video purchases remain all the time.
  4. Forceturbo Win User

    Google play music and video

    So, when is Google Play Music and Google Play Video coming to XBoxOne? I see Amazon Prime Video is there already. Stop lagging behind M$!
  5. cheesyhunter1 Win User

    HDTV Suggestions?

    I had slight audio and video lag on my LG 4k tv but some tvs like mine come with options to delay audio and video now I have no lag at all took a little playing about in the end audio was 0.67ms out and video was 0.78ms out
  6. XBF Diego M Win User

    How to use XB1 as a WiFi streaming device for Amazon Prime TV?

    Hi MustardBear3,

    Thank you for posting on the Xbox forums. I'd be happy to answer that.

    All you need to do is open the Microsoft Store app on your Xbox One and search for "Amazon Prime Video" to pull up the
    app developed for the Xbox One console so that you can log into to your Amazon Prime account and link your Amazon account with your Microsoft account. Once signed in, you should be able to use the app to stream videos available through your Amazon Prime account.

    Let us know if you have any other questions!
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Audio delay (lag) only on Amazon Prime Video app

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