Audio cut outs with Dolby Atmos headphones surround on

Check that you have fresh batteries in the controller, as the controller turns off some features when the batteries get low to conserve battery power like rumble and headphone sound.

Also, can you go to the Settings under Display & Sound and check the settings there. If you have set the headset audio to "Dolby Atmos for Headphones", be aware that you need to have PURCHASED the Dolby Atmos for Headphones app.

If you simply downloaded the Dolby Atmos app for free, you only get a 14 day trial of Dolby Atmos for Headphones. After 14 days, Dolby Atmos for Headphones stops working.

You can switch to "Windows Sonic for Headphones" to get the same spatial surround sound effect "for free".

Open the Guide by pressing the Xbox button.

Go to settings.

Then go to the Display & Audio settings.

Under the audio settings, check which audio format you use for your headphones.

If you set it to "Dolby Atmos", you need to have PURCHASED the Dolby Atmos for Headphones app. If you only got the free Dolby Atmos app, this will only give you 14 days of Dolby Atmos to test it out, and then stops working.

Try to change your audio format to Stereo or Windows Sonic (which is also a spatial 3D sound Format like Dolby Atmos).

Does that work now?

Can you try plugging the Razer into a "normal" audio device like a MP3 player or your smartphone and play music through the headset?

Does that work?

If that works, try to plug the headset into a different controller if you have one.

In the console settings, go to "Display & Sound" and in the audio settings, make sure that audio output through headphones is selected. Also make sure, that you have selected "Stereo" or "Windows Sonic" as sound output, unless you have actually paid money
in the Dolby Atmos app.

If you just downloaded the Dolby Atmos App, and didn't pay them for Dolby Atmos for Headphones, the audio output will stop working after 14 days.

You can then either purchase Dolby Atmos for Headphones, or switch to Windows Sonic, which does basically the same: giving you spatial 3D surround sound via headphones. For free.

Hello,

I have almost the same issue. I've bought Dolby Atmos for Headphones from Microsoft Store, connect my headset to controller and set audio output to Dolby Atmos in my Audio Settings page. But sometimes it is roll back to Windows Sonic! I've launch Dolby
Access app, check that in settings page selected Dolby Atmos For Headphones, close this app and get back to Audio Settings, change Windows Sonic to Dobly Atmos.

The Xbox audio settings I have available are as follows:

HDMI audio:

* Stereo Uncompressed

* Dolby Digital

* Dolby Atmos for Home Theater

Headset Format:

* Stereo Uncompressed

* Windows Sonic for Headphones

* Dolby Atmos for Headphones

* DTS Headphone:X

Tried all of them. Nothing helped.