Attention needed

Discus and support Attention needed in XBoX Rewards & Social to solve the problem; When I look at my Xbox Live Rewards Account it says "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft... Discussion in 'XBoX Rewards & Social' started by Eduardo Emilio Vargas Sarmiento, Mar 30, 2017.

  1. Attention needed


    When I look at my Xbox Live Rewards Account it says "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support
    forum here."

    When I look at my billing information it all seems correct... but doesn't appear to let me change anything. I'm not sure what needs changing. Can you please advise? Thanks!

    :)
     
    Eduardo Emilio Vargas Sarmiento, Mar 30, 2017
    #1
  2. XBLRewards3
    XBLRewards3 Guest
    Attention Needed

    Hi PELON. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll need
    to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.
     
    XBLRewards3, Mar 30, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Attention Needed

    Hello filocan,

    We see that you registered as a Canadian Rewards Member, but migrated your Microsoft Account region to become a US Microsoft Account. This means we cannot complete a deposit since we cannot deposit CAD into a USD Microsoft Account.



    This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
     
    XBLRewards8, Mar 30, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Attention needed

    Hello eduardoemiliovs,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Mar 30, 2017
    #4
  5. XBLRewards8 Win User

    Attention needed

    Hello eduardoemiliovs,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    Attention Needed

    Hello JcBrOwN251,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. XBLRewards3 Win User

    Attention Needed

    Hi PELON. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll need
    to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.
  8. XBLRewards8 Win User

    Attention Needed

    Hello filocan,

    We see that you registered as a Canadian Rewards Member, but migrated your Microsoft Account region to become a US Microsoft Account. This means we cannot complete a deposit since we cannot deposit CAD into a USD Microsoft Account.



    This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
  9. XBLRewards8 Win User

    Attention needed

    Hello TennVols73,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    Since we are not able to fully access the database containing billable account information (due to privacy and security concerns), we must rely on another team to provide their resolution for this issue. At the moment, we have not received a estimate from
    this team on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. Again, we apologize for the inconvenience.
Thema:

Attention needed

Loading...
  1. Attention needed - Similar Threads - Attention needed

  2. Why do I need to make a new password every time I login to anything microsoft related?

    in XBoX Games and Apps
    Why do I need to make a new password every time I login to anything microsoft related?: Every single time I need to use anything related to microsoft I login with my password I was forced to make from the previous day only to be told that the 0 times i got my password wrong requires...
  3. Need Help.

    in XBoX Accessibility
    Need Help.: Why can’t I change my privacy and safety settings? I’m over legal age and still says I don’t have permission to change these settings. I have also left my “Microsoft Family.” The main problem is I...
  4. Can’t recover Xbox account – I have Discord and Steam linked, need higher-level help

    in XBoX Accessibility
    Can’t recover Xbox account – I have Discord and Steam linked, need higher-level help: Hello, I’ve been trying to recover my Xbox account, but I no longer remember the full email address it was registered with. I’ve already contacted regular Microsoft Support, but unfortunately,...
  5. I need help creating a new Microsoft account because it doesn't work for me

    in XBoX Accessibility
    I need help creating a new Microsoft account because it doesn't work for me: So Recently I've been trying to make a new Microsoft account for Minecraft on my PlayStation so I go to create a new account on my phone but every time I do it just sends me to the coding of the...
  6. Do I need xbox game core to connect 2 xbox's together in minecraft xbox one edition even if...

    in XBoX Games and Apps
    Do I need xbox game core to connect 2 xbox's together in minecraft xbox one edition even if...: I would like to do 8 player for a sleepover and I know you should be able to connect them if they are on the same wi-fi but I don't know if I need a game core or whatever its called for it to...
  7. I need to reset guest key but I don’t know the password

    in XBoX Accessibility
    I need to reset guest key but I don’t know the password: I can’t do anything without the guess key password that I don’t have 26fef344-e9ff-41b6-ba20-c99ea0e6b723
  8. Attention Xbox Insiders!

    in XboX Insiders
    Attention Xbox Insiders!: We are aware of an issue impacting Alpha and Alpha Skip-Ahead Xbox Insider players. The issue has been resolved, and players should restart their consoles. If your console was affected, you can...
  9. Xbox controler firmware issue needs attention

    in XBoX on Consoles
    Xbox controler firmware issue needs attention: "There's this issue going around on the newest 5.23.5.0 firmware controller update causing a deadzone sitck drift issues many user's have reported this having the same issues causing alot of...
  10. This will cause some issues, needs attention soon.

    in XboX Insiders
    This will cause some issues, needs attention soon.: So Xbox is discontinuing the Xbox Companion App on Windows on August 28th, and the only other thing offered is the Xbox App on Windows, so the problem arrives where there is no way to download...