Attention Needed. Your deposits aren’t going through!

My account has been showing the following message for a long time:

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Attention Needed

Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

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I've checked my billing information. And, well, here I am. Posting again. Expecting the same canned response you've given for a couple years now. When is this going to be straightened up? I really don't understand. Please enlighten me before closing this
post with a copy-and-paste response.

The only responses I've ever gotten from Support was that you are aware of the issue and are working on it. How can I possibly recommend this program to a friend if it doesn't even work for me?

:)

 

Attention Needed. Your deposits aren’t going through!

Hi SiRKynos. We see that your deposit issue started August 2016. You don't have the issue that others are having with the multiple accounts which is being worked on by the Payment Operations team. Your issue is that your Rewards and Xbox Live currencies
don't match. The region when you signed up for the program is USA, while your Xbox Live locale now is not. To fix your issue, opt out of the program, wait 48 hours, and re-enroll. This will switch your Rewards locale to your current Xbox Live locale. Once
you do this, reach out to us again and we will recover your pending Credits. Do note that we can only recognize purchases and actions made in your Rewards locale, so if you are making purchases in multiple currencies, we will not recognize them.

 

Attention Needed. Your deposits aren’t going through!

All my data and profile correct, but.........

You have 54,450

Attention Needed
Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

 

I have the same issue... haven't had a deposit in about 18 months, have made numerous posts here, but they never seem to show up. I have over 88,000 credits waiting to be deposited.... would love to recommend this program... but seriously? No one can fix
this issue?

 

Oddly enough, I now see that I just got a deposit yesterday, the first in a long time. But my rewards dashboard still says there is trouble making a deposit.

 

It's been 25 months since my last deposit. I have 36,200 points pending. Billing information is (and has been) correct. Ridiculous.

 

I have the same error. This is the response I got ....

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

 

After 2+ years of waiting they either don't care or don't have a clue what the solution is. Sad...