Attempting to download a game I own on xbox one on my pc

xXDeadRise120Xx · Mar 30, 2019

Good evening,

Last night I was attempting to download Halo Wars 2 on my PC. This game is cross compatible with both PC and Xbox One yet it is only giving me an option to purchase it on the Microsoft store and Xbox app. I've checked "My library" with "show all" option
on every time My PC runs on windows 10. I made sure I was signed into the same account that owns the game on my Xbox One. I also reset both my Xbox One app and the Microsoft store, both of which did not work. I tried to uninstall and reinstall both of those
apps but the option was not available to do so. I also attempted to go to the Microsoft store via the Xbox One app which did not work. I would also like to note that I've looked at both versions of Halo Wars 2 with every new troubleshooting attempt. Last night
I spoke directly with Xbox support representative Mark C. who was attempting to help me but we unfortunately got disconnected from the chat as he was resetting his software. He told me the license I have for the game was loading endlessly. That is all the
information I currently have I believe. I want to get this fixed asap because this is a game a very much enjoyed playing many times on my Xbox One. Thanks in advance to any responses.

:)

IRB

I searched for Halo Wars 2 on the Microsoft store on my xbox one and it says "play" while on that same account that I'm signed into now and talking to you with.

Do you have Game Pass ? It willet you play the game but won't show as a purchase. Or do you have a disc copy?

Got game pass it should let you download off the pc as well.

xXDeadRise120Xx

the Xbox user that owns the game is , the same account i'm logged into right now as im making these posts. I've played the game like 200x on my Xbox One, I can even start downloading it on my xbox now since it is a digital copy. I checked
my email associated with that account already and as stated above, no receipt showed up. The other person that attempted to assist me last night told me the license kept loading and loading and loading.

steeledwand7664

So when you go into the My library on the windows 10 store and go to ready to install on the left side does the game not show in there?

xXDeadRise120Xx

I searched for Halo Wars 2 on the Microsoft store on my xbox one and it says "play" while on that same account that I'm signed into now and talking to you with.

xXDeadRise120Xx

I just checked every email I've ever owned and every xbox account I own. Not a single one has Halo Wars 2 in their purchase histories yet I've played it 200x and I'm downloading it on my xbox one digitally as we speak to confirm I own it

Attempting to download a game I own on xbox one on my pc