Attempting to Dispute an Xbox Live Suspension

x GareBear x · Jul 26, 2017

How do I contact Xbox & who do I speak to about this?

My wife and I use Xbox Live to watch shows/movies on Netflix & Hulu, sometimes YouTube. I have younger boys who play video games on the system. For some reason, we received a 1 week ban for "Cheating." Which my 5 & 8 year old boys absolutely do not know
how to do. The report said they were reported resulting in this ban. Why does Xbox not reach out to the person reported? I am beyond furious at this point. I attempted to dispute the ban and answered 10/10 questions correctly to dispute, and wasn't brought
to any dispute page, it just returned me to the original page.

How do I go about contacting Xbox, and who do I talk to about this? My wife & I would like to use the Xbox Live we pay for every month, and have paid for, for the last 6 years, and the Netflix we pay for, and the Hulu we pay for.
I'm thinking we should just switch to PlayStation. Any suggestions?

Thank you.

:)

MerlinKM · Jul 26, 2017

Disputing charges?

Always attempt to resolve with the merchant before issuing a dispute or stop payment with your bank.

VFalcon300 · Jul 26, 2017

Need friends

I'd like to dispute the communications suspension on my account

Smwutches · Jul 26, 2017

The enforcement team are the only ones who handle suspensions/bans. Submitting a case review at
http://enforcement.xbox.com is the only way to contact them. If you're having issues submitting a review, you would need to try clearing your browser's cookies/cache or trying another browser.

OK Fowl · Nov 1, 2018

The enforcement team doesn't use the forums and we can't help you with suspension issues. Please see enforcement.xbox.com

You can always submit a case review if eligible. Here is the info on how to do that: Xbox Enforcement | How Do I

Smwutches

The enforcement team are the only ones who handle suspensions/bans. Submitting a case review at
http://enforcement.xbox.com is the only way to contact them. If you're having issues submitting a review, you would need to try clearing your browser's cookies/cache or trying another browser.

OK Fowl

The enforcement team doesn't use the forums and we can't help you with suspension issues. Please see enforcement.xbox.com

You can always submit a case review if eligible. Here is the info on how to do that: http://enforcement.xbox.com/home/howto#sub-topic0-6

ISirProdigy007

AndresBlanco813,

Account Suspension

And I quote:

"An account suspension completely blocks the affected account from being able to sign in to the Xbox Live service for the duration of the suspension. Account suspensions are issued for a specified duration, often of 1, 7, or 14 days, though egregious or
repeated violations can result in a permanent suspension.

Account suspensions may be imposed for a variety Microsoft Code of Conduct violations. This includes, but is not limited to:

◦Offensive or inappropriate Xbox Live profile content

◦Inappropriate in-game behavior or cheating

◦Attempts to manipulate the Xbox Live service through network interference, feedback abuse, complaint abuse, or other system tampering

◦Harassment of other Xbox Live users or impersonation of Microsoft staff or partners

◦Attempts to exploit the Xbox Live Marketplace or Xbox Support for financial gain

◦Account theft, phishing, or other attempts to defraud Microsoft or other players"

Zero420override

Unfortunately none of us here actually have anu say in who does or doesn't get ban. You should go here to dispute any action taken Xbox Enforcement

XBF Leonzo G

Hello Blue21Soul,

Thank you for bringing this issue to our attention. If the suspension is an Xbox Live suspension, the

Xbox Enforcement Team will be able to assist with the issue. They offer an option to file a case review in order to dispute the suspension. If the suspension was issued by the developer, the

Forza Support Team will be able to answer any questions about the suspension. Be sure to let us know the results!

Attempting to Dispute an Xbox Live Suspension