Ativar a garantia de meu controle de XBox One[Activate the warranty on my XBox One control]

_GRamoszz · Oct 2, 2020

Boa noite,

Estou passando por alguns problemas onde não consigo ativar a garantia para a troca de meu controle de Xbox One.

Comprei pelo site da Kabum no dia 03/07/2020, nos primeiros dias funcionava bem, porém durou pouco: o botão "RB" começou a parar de funcionar - uma ação no game leva 3~4 cliques - inicialmente achava que fosse apenas no jogo Dark Souls, porém testei em uma
série de outros jogos existia o mesmo problema. Tentei entrar em contato por outros meios (Bot de resposta Microsoft, bot de resposta Xbox, liguei para o número 08007617454 - que é o suporte Microsoft Brasil, ...), mas não consigo fazer este pedido de troca
do controle. Poderiam me ajudar por favor?

Tenho outra dúvida, ele consome muito mais pilha do que a versão de Xbox 360? Coloquei uma pilha de alta qualidade nele e só dura 2 horas, imediatamente transferi estas mesmas pilhas para a versão de 360 e fez o controle funcionar por mais 2 semanas.

Agradeço pela a ajuda,

Gabriel

[Translation - Good night,

I'm experiencing some problems where I can't activate the warranty for the replacement of my Xbox One controller.

I bought on the Kabum website on 07/03/2020, in the first days it worked well, but it didn't last long: the "RB" button started to stop working - an action in the game takes 3 ~ 4 clicks - initially I thought it was just Dark Souls game, however
I tested it in a series of other games there was the same problem. I tried to contact you by other means (Microsoft answer bot, Xbox answer bot, I called 08007617454 - which is Microsoft Brazil support, ...), but I can't make this request to change the control.
Could you help me please?

I have another question, does it consume much more battery than the Xbox 360 version? I put a high quality battery in it and it only lasts 2 hours, I immediately transferred these same batteries to the 360 version and made the controller work for
another 2 weeks.

Thanks for the help,

Gabriel]

:)

_GRamoszz

Hey Ezra,

Thanks for the answer, but I have already tried this link like ten times, it always says "Phone calls and chats are not available for this issue.", and they keep redirecting me to the Microsoft bot, which isn't helping me.

I keep trying to use the serial number with 14 digits and no "-" bellow the bar code, but it always appear this message: "This serial number could not be found", then they redirect me to the same bot. It feels like I'm stuck in a loop.

XBF Ezra G

Hello _Gramoszz,

Thank you for your post. I understand you are experiencing an issue creating a service order for your Xbox One controller. To do so, please visit the
Contact Us portal to speak to an agent.

I hope this helps.

ale jau motta

A garantia do meu controle acabou, preciso de assistência técnica. Mas o atendimento nao direciona para o canal correto

[Translation - The guarantee of my control is over, I need technical assistance. But the service does not direct to the correct channel]

José CarlosMota

Caso não consigas resolver podes ativar a garantia.

[Translation-If you can't resolve it, you can activate the warranty.]

Edgarour

Tal vez la fuente de poder tuvo una descarga, de casualidad no tienes garantia? Porque si cambiar de contacto no funciona una o marcas a soporte tecnico de xbox o la llevas con la garantia :/

[Translate]

Maybe the power source had a discharge, by any chance you have no guarantee? Because if you change contact does not work one or brands to support Xbox or carry it with the warranty:/

Ativar a garantia de meu controle de XBox One[Activate the warranty on my XBox One control]