Astroneer does not work on this device!

Ok, so we've identified that this is not a single user error happening.

So what I would recommend is, form the store, click back on "Overview" tab of the product, and then scroll all the way down, and at the bottom right of the listing you'll see "Report this product /n Report this game to Microsoft"

From there I selected "Misleading app" as that is the CLOSEST description to the error we're getting, and I've added the text:

"OS requirements are preventing the game from being installed on compatible devices due to OS level being an insider build (possibly) and the "Update" option from the store linking to a broken webpage"

*edited for spelling

Might not be you. In the store when you click on System Requirements, does the OS recommend you update? And can if so can you let me know what happens when you click that link?





For me, it won't install saying the recommended version is an insider build and won't install because of it. When I click "Update" takes me to a web page that can't be displayed. Likely needs to be reported.

yes it says that and when i click update then it cant be displayed mines higher than the recommended though

Check the store page, if you're on Windows 10 there is a tab for System Requirements that will list out the requirements and if you meet them (does not
have checks for all requirements but does for most).

I would also note that in some instances it will prevent you from installing a store app if Windows is not fully updated, but it will say that in the store with a message of Minimum, Recommended, and You (your current version). So check if there are any
updates for your Windows, and that might solve the issue.

Edit: linked store page

Glad you were able to get a refund since it wasn't working. Sorry about the trouble. It's a fun quirky game.

turns out my game isnt eligible for refund and i have no idea why the game literally would not let me install from the minute i bought it so can you help me

I too purchased Astroneer and it telling me "does not work on this device". I've had three Microsoft reps/ technicians help me, one even remote shared my computer and was unable to identify why it wont let me install. Ive check all updates, I even
went as far as purchasing a VPN because I could not verify the game was licensed in my current location, still didn't work.

I have a pending refund form submitted, but really just want to play the game...

MICROSOFT please help!

I kept updating windows till it worked and it did eventually