Astro Pro TR mixamp not working with series x; no mic found error message.

Astro A40 TR with Mixamp Pro TR

It’s not connected to my controller. Although I have tried that as well. But I have an Astro A40 connected to a Mixamp pro TR which is connected to a Astro Audio Extractor. ( Since the new consoles don’t have an optical port) and the Audio Extractor is connected to my series X and TV.

Everything worked fine with this setup until about 3 weeks ago. Around the time the Series X had a firmware update.

Astro TR Mixamp PRO, Best headset on market, If your will to add £50

Hi xLogicaal,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues, or if the issue reoccurs, please feel free to come back to the Xbox Forums
for further assistance and create a new thread. We will be more than happy to assist.



Thank you again and have a great day!

Hi xLogicaal,

Thank you for posting on the Xbox forums. I'd be happy to help.

If you have troubleshooted the Astro equipment already, then I'd recommend troubleshooting the console itself as well. First,
go ahead and do a
hard restart and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and wait 60 seconds before turning on
the Xbox.

If that doesn't help then you will need to try out a
soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your network during the
reset.

Let us know if either solution helped!