Associated Gamertag Email

HeatOfLisboa67 · Feb 11, 2015

Is there a way to change this other than using an Xbox 360 because i tried to use my nephews and it wouldnt work now he doesn't have an Xbox 360 we both have the Xbox One

:)

AndyP_666 · Feb 11, 2015

Can you sign in Xbox live with a different E-mail account?

yeah just create a new email address, go to xbox.com and change the email associated with your gamertag. heres the lnk for you.
My account : Gamertag and profile

Frank_S · Feb 11, 2015

Gamertag associated with Email - inconvenient situation (need help)

Hey XB Forums,
I tried to do a quick search here but didn't see a similar situation posted, apologies in advance if it's been discussed already. I'll explain my situation below and summarize my experience with chat support. Please let me know if anyone has any alternatives or even a different escalation path I can try to take to resolve this.

Note: This isn't the typical scenario where one wants to change the email associated with a GT and it can only be done via XB360 - that's basically all I found when searching online for my situation.

I originally made my primary gamertag (MadworldET) several years ago, using my father's email address - I've been using this tag as my primary ever since and have accumulated a little over 100,000 GS and many purchases so I'm fairly attached to it to say the least. The inconvenience is, I am now 26 years old, have my own primary email account with everything MS related associated to it; Win10 PC login, cloud, contacts, etc. but this email has a dummy GT I also made years ago playing with a buddy locally at my house. So I log into my PC using my primary email address but then need to re-login to the XBOX app or MS Strore using my father's email address to ensure any purchase or progression is tied to my primary GT. It's a little convoluted but to make it simple:

Father's Email address is associated with my Primary GT.
My Primary Email address is associated with an old unused GT.

Obviously, I want my Primary Email and Primary GT linked. So I need to get rid of the GT currently associated with it, and move my Primary GT.

Some additional information:

I cannot utilize the Alias function because both emails have a GT associated.

I've been told I cannot un-link the GT with my primary account without closing the account completely.

Chat support suggested I make a new email address to link my Primary GT to but think this would only reproduce the underlined situation above.

I realize I could make a new account and migrate everything to it and then update all of my contacts, accounts linked to email, applications, etc with my new email information, but am hoping that's not the only solution as it'd be quite an effort for what I believe should be a simple migration.

I understand the security concern here, but am willing to comply with any requests for proof of ownership tied to either account; Anything from basic account information to photo ID, I wouldn't mind providing this, and can appreciate that these rules are here to protect us.

Any solution or escalation path I can pursue that's more efficient than starting from scratch with a new email address?

Thanks,
Frank (GT: MadworldET)

Mr Boozyhead · Feb 11, 2015

support.xbox.com/.../change-xbox-live-account-info

steeledwand7664

It sounds like the email that you signed into is not the email that was associated with your brothers gamertag.

You would need to figure out what the email address was that was associated with his gamertag.

Mr Boozyhead

support.xbox.com/.../change-xbox-live-account-info

Hyoseph-3030DF3F-9B7

Do You Still Have The Old X-Box?

Yes: Assuming the older x-box is still functional, sign onto the old xbox (you will probably need to go through the Dashboard Update) and go to the Account Settings. Your Windows Live ID will be accessible. (This
assumes that you know your password and thus can access the account to begin with)

On that note, if you're on the old X-Box, an easy work-around would be to go to the Settings and Memory / Storage. Use a thumb drive or a transfer cable to move the profile itself onto the new x-box.

No OR Yes, But It Doesn't Work: I would recommend contacting Customer Support. You'll need to verify billing information so hopefully you remember all that, but they should be able to get it to you.

If you don't have access to your windows live ID through either of those methods, I would recommend looking back through e-mail records or something because otherwise it's gone, Sry

~H

Rageant2

To the email associated with that gamertag*

onyxishere

If you just want to associate your tag with another email address then everything will go with it. All items are associated with the gamertag, not the email address. Here's a link for you to follow on how to switch the email associated with the gamertag.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Good luck.

Associated Gamertag Email