Assistance with possible refund

xMVPx AcE · Mar 20, 2018

I bought Sea of Thieves not knowing how to access the game pass for the game on my computer. Wanted to try the game out before I bought it. Unfortunately, I didn't know that I had to go to the microsoft store on my pc to download it. So I was just wondering
if I could get a refund? I'll probably end up buying it after the game pass free trial expires, but if I don't like it I want to have my money just in case. Not expecting a yes with this, but I figure it's worth a shot.

:)

Skittles8705 · Mar 20, 2018

Refund Assistance

same thing happened to me, i got the run around with chat support and then they just pretty much ended the chat without resolving my issue after i asked to speak to a manager. good luck to you! i hope you had better luck than me!

ZNIPER ZA · Mar 20, 2018

Refund Assistance

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit Contact Us | Xbox Support and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

Smwutches · Mar 20, 2018

You would want to go to Sign in to your Microsoft account to see if it gives you an option to refund there. If not, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

Smwutches

You would want to go to http://commerce.microsoft.com to see if it gives you an option to refund there. If not, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

XBF Erick C

Hey there Arcane Adagio,

We will not be able to assist with that through the forums, and simply exchanging the game for the PC version will not be possible with the Support team either. It looks like you took the proper steps in requesting the refund but received a notice that the
refund is not possible. I would advise that you respond to the email that was sent out to you so that you can further discuss the refund with the agent that assisted with the refund request.

I hope this helps.

IRB

If may be that you are not enrolled to a refund as the game going on sale or at a discount (free with Gamepass) isn't a valid reason for them to process a refund.

Reply to the emailas suggested but be prepared for them to still say no.

Jeremy2085

Always check any emails you have sent too see if you have put all the right information that will support the request for a refund, any mistake could lead too it being declined or not accepted.

onyxishere

Sorry to hear it. Any refund requests must go through support. If you live in North America you can dial 1-800-469-9269 or click this link to speak with them via chat http://support.xbox.com/contact-us

Assistance with possible refund