Assinatura vencida [Mod translation-Subscription expired]

Hi wagnerkaua,

Thank you for posting on the Xbox forums. Unfortunately,
gift cards, subscription cards, or your Microsoft account balance can't be used to pay for a past-due subscription. Examples of

valid payment options include:

• Credit cards, including prepaid credit cards
• Debit cards (not available in all regions)
• PayPal (not available in all regions)
• Mobile operator billing (not available in all regions)
• Direct debit (Germany only)

More information and instructions on how to pay a past due balance to continue using the services can be found here: https://support.microsoft.com/help/4028156/microsoft-account-pay-for-a-past-due-microsoft-subscription

I hope this helps!

Eu quero pagar a assinatura vencida com o saldo que eu tenho na conta porque não tenho cartão de crédito e nem paypal. Por favor me ajudem quero voltar a jogar o mais rápido possível!

-[Translation - I want to pay the expired subscription with the balance I have in the account because I don't have a credit card or paypal.
Please help me, I want to get back to playing as soon as possible!]

Olá ,

Obrigado por postar nos fóruns do Xbox. Entendemos que você não está conseguindo usar o saldo da sua conta Microsoft para pagar por uma assinatura.
D o que você ver um vencidas subscriçãona sua conta?
Você pode usar o saldo da sua conta para comprar uma assinatura, mas se a
assinatura for deixada com renovação automática e estiver vencida;
você não pode usar seu saldo para comprar uma nova assinatura.
Não deixe de nos informar os resultados !

-[Translation -

Hello ,

Thank you for posting on the Xbox forums. We understand that you are not getting the option to use your Microsoft account balance to pay for a subscription. Do
you see a past-due subscription on your account? You can use your account balance to purchase a subscription, but if the

subscription is left on automatic renewal and is past due; you cannot use your balance to buy a new subscription. Be sure to let us know the results
!]

Como faço para cancelar essa assinatura automática e fazer uma nova assinatura?

-[Translation - How do I cancel this automatic subscription and make a new subscription?]

Hello AppearingAtom85!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to assist you with making that purchase with Microsoft currency from your gift card.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

subscription auto renew may be not enable