Assinatura -[Translation - signature]

Thank you for taking the time to reply to this thread.

If using the links provided by XBF Leo G, then you can

Contact Xbox Customer and they will be able to provide step-by-step instructions to assist you in hopefully recovering your account.

They may be able to provide additional assistance in regards to the funds that you are being charged, however, it is recommend that you provide as much info about the account as possible so that they may be able to best cater to you.

I hope this helps clear up any confusion this may have caused.

Hi Gmerultra3,

Thanks for reaching out to the forums. We see you have questions on a past due subscription. Unfortunately, with a past due subscription. You will be unable to redeem any codes for gold. Reason for this is the account for gold is suspended. Best thing to
do is to pay past due subscription.

Thanks,

Brad

Olá, a maneira mais segura é entrar em contato com o serviço técnico da Microsoft

-[Translation - Hello, the safest way is to contact Microsoft Technical Service]

Okay, I'll try.

Hello Carlos,

Sorry for the issue you are having with your subscription. There was a service alert that could of affected this. Try to

power cycle the console. If that doesn't work then
remove and re-add your profile.

Thanks,

Brad