assinatura game pass e gold

Hithcook · Jul 8, 2020

Olá, queria relatar um erro e espero que me atendam, eu tinha a Xbox live Gold anual em 2019, e a gamepass separadas, naturalmente foi feita a atualização pra o gamepass ultimate, quando lançado. Hoje eu resgatei um cartão presente de live Gold de um ano,
e foi informado que eu ganharia a gamepass ultimate, porém em nenhuma etapa do processo foi informado que seriam só três meses, paguei por uma assinatura anual de live Gold e recebi apenas três meses de gamepass ultimate, com vencimento em 11/11/2020, quero
resposta a isso, não é justo com o consumidor.

[Translation-Hello, I wanted to report an error and I hope you will answer me, I had the Xbox Live Gold annual in 2019, and the gamepass separated, of course the upgrade to the ultimate gamepass was made, when released. Today I redeemed a one-year
live Gold gift card, and was informed that I would win the ultimate gamepass, but at no point in the process was it informed that it would be only three months, I paid for an annual live Gold subscription and received only three months ultimate gamepass, due
11/11/2020, I want to answer that, it’s not fair to the consumer.]

:)

BOOG3051

Eu cancelei minha assinatura do game pass ultimate e quero reduzir para o xbox Gold.
Como eu faço isso?

Cancele o games pass e ativi o gold

XBF Brad A

Hi Hithcook,

Thanks for reaching out to the forums. We understand you have question on subscriptions. When you have an Ultimate subscription. All codes or time purchased for Xbox live gold or game pass is converted to Ultimate subscription Time. It is explained in the

Ultimate game pass FAQ. Also, here is the
conversion chart for the Ultimate subscription.

Quote from the FAQ: With Xbox game pass Ultimate, can i still redeem codes for Xbox live gold and game pass?

Yes. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price) of those codes. Conversion rates are subject to change.

Hope this helps.

Brad

Trebewariem

não sei como verifica a conexão de rede e a assinatura Gold, e não faz muito sentido eu comprei a uns 10 dias atras o Xbox Game pass e conseguia jogar de boa. consegue me ensinar a verificar essas 2 coisas

[Translation - I don't know how to check the network connection and the Gold subscription, and it doesn't make much sense. I bought the Xbox Game pass about 10 days ago and was able to play well. can you teach me to check these 2 things]

diego pds

consegui cancelar toda a assinatura do game pass e fui reembolsado,muito obrigo pelo suporte

[Mod Translation: I managed to cancel the entire game pass subscription and I was reimbursed, much obliged by the support]

Shieldlady1

Na xbox live gold você ganha 4 jogos por mês, que encerrando o período da assinatura continua sendo seu.

No game pass você joga os jogos da lista enquanto tiver a assinatura ativa.

assinatura game pass e gold