asphalt 9 could not log into xbox live

Hi Ofori,

I'm Anirban and I'll be happy to help you.

Have you tried any troubleshooting steps, like restarting ?

Best wishes

Hello, . Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

So just to make things clear, you do not have a Xbox Live account, you are trying to create one to play Asphalt 9? That's it?

Are you trying to create the Xbox Live account on Xbox or Windows?

Hi, Lucas, yes I don't have an XBOX LIVE account on the Microsoft account I'm trying to log in with, but I do have an XBOX account on this Microsoft account that I'm replying to you with but when I'm trying to log into this Microsoft account that has an XBOX LIVE account this one I mean, It just repeats the same issue it takes so long to load, and I'm using a Windows 10 to play ASPHALT 9, I'm I mainly want to use this XBOX LIVE account on this Microsoft account to play ASPHALT 9, but the issue made me want to use any XBOX LIVE account.

Sorry to hear it. Is the account you're trying to use linked to Xbox Live with an email/password and gamertag?

Hello Jmvillame210,

Do you have your Windows 10 fully up to date?

It is possible that is not the case and you need to update to have Xbox services at the latest version.

Please try that and tell us if it fixed your issue!

Hello, first it's a pleasure to be able to help you today.

My name is

Hello ShudhanshuRaj, did you check if there are any updates available for Windows 10 21H1. If you did so and the issue still occurs, please post the error code/message here so that we can provide further help.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

If your Windows no not updated, click the link below to update the system, and perform all posteriores securities updates, and then make sure all Xbox apps are up to date in the store.

https://www.microsoft.com/en-us/software-downlo...

Best regards,