Aspect ratio on Prime Video keeps changing constantly

Are you saying you don't have a widescreen TV.

There is a setting somewhere in the xbox video settings that lets you change the aspect ratio.

You can change the aspect ratio.

Hello FiveHit,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that your videos become stretched and bordered while watching shows on Amazon Prime. Let us look into this together to get you back to enjoying your shows.

May we know, does this issue occur with any other streaming application? Or solely the Amazon Prime app?

If the issue resides in just the Amazing Prime app, it could be an app issue rather than an Xbox hardware issue. We suggest uninstalling and reinstalling the Amazon Prime Video app first and seeing if the issue is resolved.

Secondly, we suggest confirming that your HDMI cables are firmly connected to both your console and your TV. Additionally, please make sure that your console, TV and Amazon Prime app are completely updated.

A hard reset of the console has been known to help with this issue as well. You can do this by holding down the Nexus button on the console (Xbox logo button) for ~60 seconds or until the console is completely powered off. Then, unplug the console for a few minutes before plugging it back in and turning it on using the same Nexus button on the console.

If the aspect ratio issue is appearing on only certain Amazon Prime Video rentals or free titles, attempt playing another title to see if the issue persists. If the problem is only with a certain title, contact Amazon for a refund and please ask their support to correct the problem for you.

Amazon Prime Video is typically presented in widescreen. The Amazon Prime Video app does not offer a feature to manually adjust the image aspect ratio. You can, however, try manually converting the video to 16:9 widescreen using your TV. Below is a link to the LG website that details how to manually change your aspect ratio for your TV.

LG TV Wrong Picture Size or Aspect Ratio | LG USA Support

I own a Series X and am currently able to play all Amazon Prime Video titles on my LG TV without any issues. If it helps, my current console display settings are below:

















We look forward to your response. Kindly let us know if these suggestions help by selecting “Yes” or “No” next to “Was this response helpful?”. Additionally, if there is any misunderstanding or clarification needed, please reply to this response.

Sincerely,

XBF – Evie

Xbox Customer Success Manager

Microsoft Community

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ödön, you are playing on the console or on the PC, regardless of the platform the person responsible for the aspect ratio is the TV or monitor you are using.

If you are on the console the TD's have options to change the aspect ratio of the image.

If it's on your Pc and a monitor, this is configurable on your video card and also on your monitor.

@Wycked: i am pretty sure you can change your aspect ratio after going into game mode. so look for the aspect ratio option in game mode.