aspahlt 9 not logging in to xbox live

Hello jukeboxboiyt, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support.

I would like you to go through the following steps tobe able to fix the issue:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Sorry to hear it. Is the account you're trying to use linked to Xbox Live with an email/password and gamertag?

Hi Ofori,

I'm Anirban and I'll be happy to help you.

Have you tried any troubleshooting steps, like restarting ?

Best wishes

This is so sad it's almost funny. For the last week, when I look at my friends list, about 9 out of 10 people who were logged in to Xbox Live were playing Skyrim. Today when I logged in there are zero. They all must have refused the 1.2 patch and are
now playing version 1.1 without being logged into Xbox Live.

Hey there Blind! Do other accounts on your console have any issues logging in to Xbox LIVE? Also, can you check out our Connection Guide (forums.xbox.com/.../9.aspx)
and post back here with the requested information. Thanks!