Asking for deposit of Xbox Points to credits.

Cuco nWo1 · Jun 17, 2018

Hi I just wanted to know that I did asked for a deposit from Xbox credits to Microsoft credits, you said that it`ll be done on the 14 of this month but it never happenned. I want to make a new purchase and would really like to use those little credits. So
please if you could help me and we can all have what`s right and all, I`ll be very thankful.

Also I never really understood how this work, in my Xbox One console I have more than 15 thousand points but in the site I only had asked and get payed 1 5000 conversion, (this pending one, is the second one).

Thank you in advance and hope you could help me as soon as possible. God bless.

:)

XBLRewards8 · Jun 17, 2018

Cant redeem from the vault

Hello Rdeal,

You cannot redeem Rewards Credits from the vault. If you are asking about a deposit of your Rewards Credits, since you are beneath 1000 Credits, you cannot yet request a deposit.

XBLRewards8 · Jun 17, 2018

Still haven't got the rewards

Hello The GrimSpecter,

We see that you have been awarded correctly for your purchases. If you are asking about why you have not received a deposit, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be
deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Since the Credit event that placed you above the 5000 Credit amount required to be automatically scheduled for
a deposit occurred on the 21st of May, your deposit will be a part of the mid-month deposit this June.

Smwutches · Jun 17, 2018

Support will post back during the week about the deposits, but the 15,000+ you're seeing on the console is your gamerscore, not Rewards credits.

XBLRewards8 · Nov 3, 2018

Hello,

You can see your deposit as currency from the Microsoft Commerce page. Please note that due to the large volume of deposits, your deposit will occur around the 15th, including up to a few days before or after that date.

XBLRewards8

Hello,

You can see your deposit as currency from the Microsoft Commerce page. Please note that due to the large volume of deposits, your deposit will occur around the 15th, including up to a few days before or after that date.

Smwutches

Support will post back during the week about the deposits, but the 15,000+ you're seeing on the console is your gamerscore, not Rewards credits.

Smwutches

Microsoft Rewards points or Xbox Rewards credits? They are 2 different programs so the points/credits work differently.

If this is for the Xbox Rewards program, you can request a deposit if you have at least 1,000 credits pending but less than 5,000. The request deposit button would be listed on the MyRewards section of the site and the credits will be deposited on the date
listed on the site at the time that you make the request. If you have over 5,000 credits pending, they would already be scheduled for a deposit. Credits are deposited by the following 15th or 30th of the month after you reach 5,000 pending. So if you get to
5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

Smwutches

Microsoft points were discontinued in 2013 and changed to Rewards credits.. If you signed up for the Rewards program after points were discontinued, then you would not have earned any points.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending, or you can request a deposit when you have at least 1,000 credits pending but less than 5,000, and they would be deposited on the date listed
on the site at the time that you request the deposit.

Smwutches

Credits have to remain pending through 1 deposit cycle. So it would only deposit any credits that were pending before a certain point.

Asking for deposit of Xbox Points to credits.