Asking consent to purchase where does the request go?

Discus and support Asking consent to purchase where does the request go? in XBoX Accessibility to solve the problem; I set up a family account to include my 10 year old when we got him a new laptop for schoolwork and leisure. I set the Microsoft store permission to... Discussion in 'XBoX Accessibility' started by PaulMcC777, Dec 28, 2020.

  1. PaulMcC777
    PaulMcC777 Guest

    Asking consent to purchase where does the request go?


    I set up a family account to include my 10 year old when we got him a new laptop for schoolwork and leisure. I set the Microsoft store permission to need to ask consent. Now when he tries to buy something it tells him it will ask me and will let him know
    when I say yes. How or where am I asked? I've received no emails requesting my authorisation and when I login to the family account there's nothing there either. I've tried the help but none of the suggested methods are listed on the screen I'm looking at.

    :)
     
    PaulMcC777, Dec 28, 2020
    #1
  2. THEOWENKILLER Win User

    Microsoft charged me 60 dollars for 12 months of xbox gold

    [quote user="orik0n74"]BTW, Microsoft does not turn on autorenew without your consent,[/quote]

    Any time you purchase gold time auto renew is automatically turned back on,they do not ask your consent.
  3. HeyItsLala Win User

    parental permission code - Where do I enter this?

    Could You be a little more specific ?

    Is it asking for Parental Consent?

    When he tries to log in, does it say 'must have parent consent?'
  4. XBF Esteban R Win User

    Parental Consent Issues

    Hey MEE97B!

    So if it is asking for your information or parental consent, then give this article on our site a look: Why you're being asked for
    parental consent.

    It has some info on why you're being asked that and how you can go around it if it is possible.

    Give that a shot and let us know if that helps with the issue.

    Thanks!
  5. Darhyl Amizola Win User

    How do I redispute charges?

    Hi Shane! I'm more than happy to help you!

    I'm sorry you are experiencing purchases without your consent on your payment card. No worries, let me help you sort this out.

    If I may ask, may I know where did you dispute the charges?

    I just want to confirm, did you try to request a refund for the unauthorized purchases via the refund web form, and your refund got denied, is that right?

    Also, do you mean that someone used your Microsoft account to purchase on the Microsoft store without your consent, is that correct?

    Just a gentle reminder that we are only Xbox gamers here in this community forum. We are not Microsoft employees and we do not have tools to access any Microsoft System.

    Best Regards,
    Darhyl
  6. DrifterX22 Win User

    Cannot change Xbox One/Windows 10 online safety settings to create and join clubs

    This may be of help

    parental consent?

    Why you're being asked for parental consent

    If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

    If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

    Solution

    If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

    If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
    account.microsoft.com/family, select your profile, and select
    Remove.

    If you're unable to clear the message, contact Xbox Support.
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Asking consent to purchase where does the request go?

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