Asked to buy oblivion again

Chris Bima · Apr 14, 2021

Just bought 3 games a little while ago:

titanfall 2 ultimate edition

kingdom come deliverance

the elder scrolls 4 oblivion

but for some reason oblivion still has the game pass tag on it while the other 2 say i own them now plus the ea play tag has been removed from titanfall 2.

i have it in my order history online via email and on my microsoft account as proof that im using the correct account. Never had this happen before.
note: i used microsoft account money instead of debit or credit card if that makes a difference.

:)

JPV20

Hi Chris,

I am John, an Independent Advisor and a Microsoft user like you. I'm here to work with you on this issue.

I have found a thread that has same issue as yours, you may refer to the answer provided by xbox360italy on the link below. You can purchase the item again (you should not be charged).

https://answers.microsoft.com/en-us/xbox/forum/...

I hope it worked out well for you. If not, please reply back to this forum to let me know. I will be glad to follow up and help you.

Regards,

John

XBF Houmaidi O

Hello @antiqua1!

Would you please try the following solutions below:

Remove your account and add it back again.
Restart your device (If you are using a PC/ Windows 10) / Preform a power cycle (If you are using an Xbox console).

However, If the issue persists and you are using an Xbox console, please try preforming a Soft Factory Rest Xbox Support by selecting Reset and keep my games & apps. It will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Give the troubleshooting a try and let us know how it goes!

I hope that this helps you out!

Chris Bima

I have a similar issue too but with elder scrolls 4 oblivion instead. Just bought it and it’s asking me to buy again and still has game pass tag on it too but the other 2 games I bought in same transaction say I own them.

emillzkilledu

Be sure to make sure you're signed in to the account that you made the purchase on, Check the order history on your account to make sure the purchase is listed and lastly remove the account from the console and add it again. Hope this was helpful and if
any of this didn't work don't hesitate to contact the xbox customer support.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello _jper, in this case, I recommend contacting Mojang support directly to find out what happened to the migration process.

https://help.minecraft.net/hc/en-us/requests/new

Asked to buy oblivion again