Asked for fifa 19 points given fifa 18

hi all,

was wondering what the stance was when a genuine mistake has been made by a vendor, but i have redeemed the voucher code.

I asked for the £15.99 fifa 19 points pack and have been given fifa 18 points. I dont even own fifa 18- so the points are there but not used. I bought the fifa 19 game at the same time. I contacted Tesco and they have said try to sort with microsoft as i
have now used the voucher. Would it be possibly for Microsoft to move these points to my Fifa 19 game as if you look at my library i have never owned fifa 18.

Im hoping this is an easy fix and transfer, anybody else had these issues?

:)

 

Fifa points fifa 19

Hola buenas tengo un problema compre el EA access y estuve jugando hoy a fifa 19 fui a comprar fifapoints en la store y compre de fifa 18 y yo no tengo fifa 18 alguna solucion para que me devuelvan el dinero o me pasen los fifa points ami cuenta
de fifa 19?

[Translation - Hello good I have a problem buy the EA access and I was playing FIFA 19 today I went to buy fifapoints in the store and buy Fifa 18 and I have no FIFA 18 any solution for me to return the money or pass me the Fifa
points ami account FIFA 19? ]

 

I want to pay me back on points of fifa18, i want to buy the points of fifa19 and i bought the points of fifa18

the first time you log in FIFA 19, you will be asked if you want to transfer your points from 18 (valid until December 31st). Otherwise contact the support Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support refunds are
possible

 

Hello TheRedDuke13

As for fifa points we are unable to move them you might want to get with the developer they are the only ones that are able to move in game points. Which is
EA support. Sorry for the confusion as being told we could do it for you.

Hope this helps.

Thanks

Brad

Xbox Forum Support

 

You would have to try contacting support to see if there is anything they can do, but generally because the code was bought at another retailer, it would be up to them for an exchange. Contact Us | Xbox Support