ask to buy

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Could you provide more information? What minecraft version? Where are you buying it from? Are you on a child account?

Hello @antiqua1!

Would you please try the following solutions below:

• Remove your account and add it back again.
  
• Restart your device (If you are using a PC/ Windows 10) / Preform a power cycle (If you are using an Xbox console).
  

However, If the issue persists and you are using an Xbox console, please try preforming a Soft Factory Rest Xbox Support by selecting Reset and keep my games & apps. It will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Give the troubleshooting a try and let us know how it goes!

I hope that this helps you out!

Hi Chris,

I am John, an Independent Advisor and a Microsoft user like you. I'm here to work with you on this issue.

I have found a thread that has same issue as yours, you may refer to the answer provided by xbox360italy on the link below. You can purchase the item again (you should not be charged).

https://answers.microsoft.com/en-us/xbox/forum/...

I hope it worked out well for you. If not, please reply back to this forum to let me know. I will be glad to follow up and help you.

Regards,

John

Be sure to make sure you're signed in to the account that you made the purchase on, Check the order history on your account to make sure the purchase is listed and lastly remove the account from the console and add it again. Hope this was helpful and if
any of this didn't work don't hesitate to contact the xbox customer support.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello _jper, in this case, I recommend contacting Mojang support directly to find out what happened to the migration process.

https://help.minecraft.net/hc/en-us/requests/new