Arris: Strange disconnects

Discus and support Arris: Strange disconnects in XboX Networking Hardware to solve the problem; Arris (Modems/Gateways): Strange disconnects I don't know if it is just my router, or something else altogether, but my internet does some really... Discussion in 'XboX Networking Hardware' started by dthly chill, May 15, 2017.

  1. dthly chill
    dthly chill Guest

    Arris: Strange disconnects


    Arris (Modems/Gateways): Strange disconnects
    I don't know if it is just my router, or something else altogether, but my internet does some really strange things. For example, if I were to play something that is my internet hosting a game for a friend, my friend will save and quit out of my game, but
    his inventory will not save any changes due to him and i not actually being connected, however he is able to reconnect to me to play, but again unable to save his inventory. Online games with servers drop me altogether, but I can immediately reconnect on something
    like dark souls after returning to the menu, while things like warframe i have to completely close out the game to reconnect. Does anyone know how to fix this issue without the need of changing routers? I am wired directly to the router with an ethernet cord
    for my xbox. My party chats also remain fully functional during these disconnects.

    :)
     
    dthly chill, May 15, 2017
    #1
  2. Mister Beep
    Mister Beep Guest
    Xbox 360 randomly disconnecting from live, giving error messages that seem irrelevant.

    Thanks for the information, zajjiow!

    With Arris gateways similar to the one you own, there known issues regarding random disconnects similar to what you have described. I recommend checking out our

    Arris TG862G Known Issues post and update the Arris' firmware to version 7.6.59c or later.

    After you have updated your device to it's latest firmware, post back and let us know if the issue persists or not! Arris: Strange disconnects :)
     
    Mister Beep, May 15, 2017
    #2
  3. MineDaddy
    MineDaddy Guest
    Xbox Live flickering on and off on XBOX ONE for two days now!!

    Disconnecting is almost always a router issue and mostly effects ISP issued equipment...not just technicolor...most arris and superhubs are also effected....gateways in general...
     
    MineDaddy, May 15, 2017
    #3
  4. Mister Beep Win User

    Xbox 360 randomly disconnecting from live, giving error messages that seem irrelevant.

    Thanks for the information, zajjiow!

    With Arris gateways similar to the one you own, there known issues regarding random disconnects similar to what you have described. I recommend checking out our

    Arris TG862G Known Issues post and update the Arris' firmware to version 7.6.59c or later.

    After you have updated your device to it's latest firmware, post back and let us know if the issue persists or not! :)
  5. MineDaddy Win User

    Xbox Live flickering on and off on XBOX ONE for two days now!!

    Disconnecting is almost always a router issue and mostly effects ISP issued equipment...not just technicolor...most arris and superhubs are also effected....gateways in general...
  6. HassanB Win User

    Connection Lost

    And do you have the ability to try connecting directly to your ARRIS modem instead of using the router at all via an Ethernet Cable to see if you still disconnect?
  7. Mister Beep Win User

    Network and Speed Issues

    Hey there ItsTheKing11!

    Thanks for posting back! There known issues with that Arris gateway regarding random disconnects similar to what you have described. I recommend checking out our Arris
    TG862G Known Issues post and update the Arris' firmware to version 7.6.59c or later.

    In addition to updating your Arris TG862G's firmware, I also suggest disabling UPnP if you only own one Xbox console and have already forwarded the proper ports. UPnP is useful only if there are more than one Xbox 360 or Xbox One console.

    After you have updated your Arris device to it's latest firmware, turned off UPnP, and have verified that the proper ports have been opened on your Arris gateway, post back and let us know if the issue persists or not! :)
  8. RobertBuckalew Win User

    Xbox Live disconnecting at random times

    its almost always the router that is disconnecting ...some don't play well with xbox and sometimes an update will expose this ....there is a list of routers that have "known issues" on the hardware page ...Arris , Technicolor and Superhubs are the most
    notorious ...
Thema:

Arris: Strange disconnects

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