Arris: Overview

Arris (Modems/Gateways): Overview
Known Issues

There are currently no known issues for this device.

*UPDATE* 1/11/2016: There is a known issue with this device that causes random disconnections and reconnections on the Xbox One console due to the firmware in this gateway. In order to resolve the issue simply set up a DHCP reservation for your device by
following this:

DHCP Reservation

1.Open a web browser.

2.Enter http://192.168.0.1 in the address bar.

3.Enter the username and password if the gateway asks.(admin/password)

4.From the menu on the top select LAN Setup.

5.From the menu on the left select Client List.

6.Select the Add button.

7.Enter the IP Address and MAC Address of the Xbox.

8.Select Add Client.

After this is set up you may need to power cycle your modem.

:)

 

Arris: Overview

Arris (Modems/Gateways): Overview
@POPPA PFEFF

Most disconnections that happen immediately after signing into your profile are caused by corruption. Before replacing your modem I would delete your profile, clear the Xbox system cache, restart the console and then try to download your profile. If that
still doesn't work then look into replacing your modem. Arris modems are terrible anyway so replaving it will be good in the long run anyway.

 

Arris: Overview

Arris (Modems/Gateways): Overview
**** TG862G (**** Firmware)

Login Information

• Gateway - 10.0.0.1 or 192.168.0.1
• Username - admin or technician
• Password - password or WOWpass

How to Find SSID (Network Name)

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks.(admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Basic Setup.
6. The SSID will be located on this page labeled WirelessNetwork Name (SSID).

How To Find Wireless Passphrase (WPA/WEP)

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Basic Setup.
6. The wireless passphrase will be next to Pre-Shared Key under the Security Settings (WPA/WPA2 PSK).
   

Changing Wireless Security Type/ Disabling Wireless Security

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks.(admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Basic Setup.
6. From the Security Mode drop down select the desired security mode (To turn off security select Open)
   
7. Click Apply.

MAC Filtering

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Wireless Setup.
6. Click on MAC Address Control from the left.
7. From the drop down menu select None.
8. Click Apply.

Change Wireless Channel

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks.(admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Wireless Setup.
6. From the menu on the left select Basic.
7. From the drop down menu labeled Channel select the desired channel. (Channels 1,3,9,11).
   
8. Click Apply.

Change Wireless Mode

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Wireless Setup.
6. From the menu on the left select Advanced.
7. From the drop down menu labeled Wireless Mode select G Only.
8. Click Apply.

DHCP Reservation

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks.(admin/password, technician/WOWpass)
   
4. From the menu on the top select LAN Setup.
5. From the menu on the left select DHCP.
6. Select the Add button.
7. Enter the IP Address and MAC Address of the Xbox.
8. Select Add Client.

UPnP

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select LAN Setup.
6. Toggle UPnP.

DMZ

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Firewall.
6. From the menu on the left select DMZ.
7. Select the checkbox next to "Enable DMZ".
8. In Private IP enter the IP Address assigned to the Xbox console you wish to DMZ.
   
9. Select Apply.

Disable DMZ

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Firewall.
6. From the menu on the left select DMZ.
7. Uncheck box next to "Enable DMZ".
8. Select Apply.

Port Forwarding

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks.(admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Firewall.
6. From the menu on the left select Virtual Servers.
7. Select Add.
8. In the following screen enter Xbox for Description.
9. For the Inbound Port enter 3074 to 3074.
10. In the Format drop-down select Both.
11. Enter the IP Address assigned to the Xbox console in Private IP Address.
12. For the Local Port enter 3074 to 3074.
13. Select Add Virtual Server.

Disable Port Forwarding

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Firewall.
6. From the menu on the left select Virtual Servers.
7. Select the port you would like to remove.
8. Select Delete.
9. Select Apply.

Firewall

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Firewall.
6. From the menu on the left select Firewall Settings.
7. Uncheck the boxes for Enable Firewall and Enable DoS Attack Protection Firewall.
   
8. Select Apply.

Restore Factory Defaults

Through firmware

1. Plug the computer into a LAN port via an ethernet cable.
2. Open a web browser.
3. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
4. Enter the username and password if the gateway asks.(admin/password, technician/WOWpass)
   
5. From the menu on the top select Wireless.
6. From the submenu on the top select Utilities.
7. From the menu on the left select Factory Defaults.
8. Select the Factory Defaults button.

Through Hardware

1. Plug the computer into a LAN port via an ethernet cable.
2. Locate the reset button on the device.
3. With paperclip/pen/toothpick hold down the reset button down for 30 seconds.
4. Wait for lights to turn off then return to normal.

How to Find Firmware Version

1. Open a web browser.
2. Enter http://192.168.0.1 or
   http://10.0.0.1 in the address bar. (Or click one of the links)
   
3. Enter the username and password if the gateway asks. (admin/password, technician/WOWpass)
   
4. From the menu on the top select Wireless.
5. From the submenu on the top select Utilities.
6. Select System Settings from the left.
7. Firmware will be located on this page labeled Firmware Version.

Firmware Update

*Firmware updates are

installed automatically by the Internet Service Provider.*



Bridging Guide

This feature is not available on this device directly. Please contact your ISP to see if bridging is available.



Multiple Console Support

We have confirmed that this network device is unable to support more than one console with an Open NAT.



Known Issues



On February 15, 2014, Microsoft released a mandatory system update for the Xbox One that also addresses an issue impacting multiplayer gaming over Wi-Fi. Specifically the Xbox One issue affected **** XB2 (TG852/TG862) integrated wireless gateways
being used in areas that support IPv6 enabled broadband. Xbox One consoles not using WiFi, or other Comcast Gateways or service areas were not affected. For more information about the patch please visit Xbox
One operating system versions. Comcast and Microsoft have collaborated closely since this issue was discovered and are happy to report that this issue has been resolved.



Lag and intermittent disconnections may also occur. The only known fix for this issue is to update the firmware on this gateway, which can be provided by certain
Internet Service Providers, such as WOW or CableONE.

 

BRIDGE mode is under LAN setting routed with NAT and routed without NAT or select BRDIGE MODE. Don't forget to click APPLY then power cycle gateway -

 

Known Issues

There are currently no known issues for this device.

*UPDATE* 1/11/2016: There is a known issue with this device that causes random disconnections and reconnections on the Xbox One console due to the firmware in this gateway. In order to resolve the issue simply set up a DHCP reservation for your device by
following this:

DHCP Reservation

1.Open a web browser.

2.Enter http://192.168.0.1 in the address bar.

3.Enter the username and password if the gateway asks.(admin/password)

4.From the menu on the top select LAN Setup.

5.From the menu on the left select Client List.

6.Select the Add button.

7.Enter the IP Address and MAC Address of the Xbox.

8.Select Add Client.

After this is set up you may need to power cycle your modem.