Arris Arris DG860A: MAC address

Same here. Happened about 2 weeks ago after the update. Have been on with support a few times and they tell me to call my ISP. I work for my isp. I’ve been though the network with my boss and there are no problems. Not to mention we have many other clients
on our network using Xbox Live no problem. This is clearly Xbox software issue, we need a fix.

There is some indication that a TW tech can put the Arris in bridge mode or that you can do it yourself by logging in immediately after resetting it to defaults:

www.dslreports.com/.../r27274883-TWC-Does-anyone-else-have-an-Arris-DG860a-modem-

Alternatively, see if TW will provide a modem only or buy your own (cheaper than leasing in long run and gives you more control). Failing that, assuming you can configure port forwarding, DMZ, etc. on the Arris, you have a couple options. First, with the
Arris connected to the WAN port of the N900, you could try putting the WAN IP of your N900 (this should be a private IP received from the Arris over DHCP) in the DMZ on the Arris (delete any other forwards on the Arris). Do all port forwarding and DHCP as
usual on the N900. Or, second, you should be able to use the N900 as just a switch + wireless access point (bypass NAT routing) by disabling DHCP on the N900 and connecting the Arris to a LAN port on the N900 rather than to the WAN port. All NAT, port forwarding,
and DHCP would then be provided by the Arris.

Personally, I would just get a modem only, such as the Motorola 6141 (if supported by TW).

Hello there lovestheganja28!

If you have tried the previously posted troubleshooting steps, then can I ask, how are you connected?

Wired or wirelessly?

Does it recognize that your network is set up at all?

If it does, what happens when you go to Network Settings and test your Multiplayer Connection?

If the previously posted steps didn't help, then I would try referring to our guide entitled ”I get an error message when I run
the ‘Test multiplayer connection’ on Xbox One” and/or make sure that your network is setup the way it's outlined on our support page

Network settings on Xbox One.

Give that information a look through and let us know how that helped with the issue you're dealing with.

Thanks!

disabline dynamic IPV6 may be nesisary to join matches on xbox one ,when connected wirelessly,

screenshots.portforward.com/.../Dynamic_Configuration_Settings_IPv6.htm

Hi Pug,

To check if the modem is filtering out the MAC address it would require to sign in to the modem settings. The instructions on how to sign in to the settings are usually on the manual and/or on the modem itself. Once signed in on there the main to check for
would be to see if 'Mac filtering' is on.

In the case that there are any troubles signing into the modem settings to view this information, your internet service provider would be able to check this out as well.