Arris Arris DG860A: Double NAT

Discus and support Arris Arris DG860A: Double NAT in XboX Networking Hardware to solve the problem; Arris (Modems/Gateways) Arris DG860A: Double NAT Same here. Happened about 2 weeks ago after the update. Have been on with support a few times and they... Discussion in 'XboX Networking Hardware' started by xBUDMAN666x, Oct 25, 2017.

  1. xBUDMAN666x
    xBUDMAN666x Guest

    Arris Arris DG860A: Double NAT


    Arris (Modems/Gateways) Arris DG860A: Double NAT
    Same here. Happened about 2 weeks ago after the update. Have been on with support a few times and they tell me to call my ISP. I work for my isp. I’ve been though the network with my boss and there are no problems. Not to mention we have many other clients
    on our network using Xbox Live no problem. This is clearly Xbox software issue, we need a fix.

    :)
     
    xBUDMAN666x, Oct 25, 2017
    #1
  2. keaganator
    keaganator Guest
    Arris Arris DG860A: MAC address

    Arris (Modems/Gateways) Arris DG860A: MAC address
    how do you filter the MAC addresses ?
     
    keaganator, Oct 25, 2017
    #2
  3. jmcode
    jmcode Guest
    NAT Issues Using Gateway and Router

    There is some indication that a TW tech can put the Arris in bridge mode or that you can do it yourself by logging in immediately after resetting it to defaults:

    www.dslreports.com/.../r27274883-TWC-Does-anyone-else-have-an-Arris-DG860a-modem-


    Alternatively, see if TW will provide a modem only or buy your own (cheaper than leasing in long run and gives you more control). Failing that, assuming you can configure port forwarding, DMZ, etc. on the Arris, you have a couple options. First, with the
    Arris connected to the WAN port of the N900, you could try putting the WAN IP of your N900 (this should be a private IP received from the Arris over DHCP) in the DMZ on the Arris (delete any other forwards on the Arris). Do all port forwarding and DHCP as
    usual on the N900. Or, second, you should be able to use the N900 as just a switch + wireless access point (bypass NAT routing) by disabling DHCP on the N900 and connecting the Arris to a LAN port on the N900 rather than to the WAN port. All NAT, port forwarding,
    and DHCP would then be provided by the Arris.

    Personally, I would just get a modem only, such as the Motorola 6141 (if supported by TW).
     
    jmcode, Oct 25, 2017
    #3
  4. Morang91
    Morang91 Guest

    Arris Arris DG860A: Double NAT

    same here, chatting w/ support right now
     
    Morang91, Oct 25, 2017
    #4
  5. Lumbeast827
    Lumbeast827 Guest
    Same here.. Please keep us updated.
     
    Lumbeast827, Oct 25, 2017
    #5
  6. GrimDarkCyde
    GrimDarkCyde Guest
    Just got off with support. Then, spent another hour on my provider. So,two and half hours later and.....STILL DOUBLE NAT. Seems that Microsoft update caused the issue so, Microsoft needs to get on the fix,quickly. Otherwise, many won't be multiplayer gaming,any
    time soon. If thats the case, why pay for LIVE.?
     
    GrimDarkCyde, Oct 25, 2017
    #6
  7. rogkline22
    rogkline22 Guest
    Ever since this update a couple of days ago, my multiplayer has been lag city. It shows I am on IPlv4 still. Does this system **** provide IPlv6?
     
    rogkline22, Oct 29, 2017
    #7
  8. screllis
    screllis Guest

    Arris Arris DG860A: Double NAT

    I'm having the same issue. Worked great up until last update. Anyone have an answer?
     
    screllis, Nov 2, 2017
    #8
  9. TheFleetFox
    TheFleetFox Guest
    Same here. Happened about 2 weeks ago after the update. Have been on with support a few times and they tell me to call my ISP. I work for my isp. I’ve been though the network with my boss and there are no problems. Not to mention we have many other clients
    on our network using Xbox Live no problem. This is clearly Xbox software issue, we need a fix.
     
    TheFleetFox, Nov 5, 2018
    #9
  10. TheFleetFox Win User

    Arris Arris DG860A: Double NAT

    Same here. Happened about 2 weeks ago after the update. Have been on with support a few times and they tell me to call my ISP. I work for my isp. I’ve been though the network with my boss and there are no problems. Not to mention we have many other clients
    on our network using Xbox Live no problem. This is clearly Xbox software issue, we need a fix.
  11. jmcode Win User

    NAT Issues Using Gateway and Router

    There is some indication that a TW tech can put the Arris in bridge mode or that you can do it yourself by logging in immediately after resetting it to defaults:

    www.dslreports.com/.../r27274883-TWC-Does-anyone-else-have-an-Arris-DG860a-modem-


    Alternatively, see if TW will provide a modem only or buy your own (cheaper than leasing in long run and gives you more control). Failing that, assuming you can configure port forwarding, DMZ, etc. on the Arris, you have a couple options. First, with the
    Arris connected to the WAN port of the N900, you could try putting the WAN IP of your N900 (this should be a private IP received from the Arris over DHCP) in the DMZ on the Arris (delete any other forwards on the Arris). Do all port forwarding and DHCP as
    usual on the N900. Or, second, you should be able to use the N900 as just a switch + wireless access point (bypass NAT routing) by disabling DHCP on the N900 and connecting the Arris to a LAN port on the N900 rather than to the WAN port. All NAT, port forwarding,
    and DHCP would then be provided by the Arris.

    Personally, I would just get a modem only, such as the Motorola 6141 (if supported by TW).
  12. that guy12387984 Win User

    Arris: Known Issues

  13. jmcode Win User

    NAT Issues Using Gateway and Router

    Can you try the second option I posted? Teredo doesn't work well with double NAT and the first workaround I suggested might not be enough to eliminate that problem. The second should work, assuming you can even get open NAT when the Xbox One is directly
    connected to the Arris with appropriate ports forwarded on the Arris (incidentally, you should try that also).
  14. jmcode Win User

    Moderate NAT (Help!)

    The Arris DG860 is not a modem, it is a gateway (modem+router). This puts your Xbox behind two routers (the Arris and your Netgear) and, you cannot get open NAT in such a double NAT'd situation without taking special steps. The best solution is to put
    the Arris in bridged (modem-only) mode. You may be able to do it yourself with these instructions:

    fearedbliss.wordpress.com/.../time-warner-cable-wideband-arris-dg680-bridged-mode-with-linksys-e3000-running-dd-wrt

    Or, you may need TWC to do it for you.
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Arris Arris DG860A: Double NAT

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