ARK: Survival Evolved CrossPlay- Can't join a game

MCGalyon · Nov 10, 2021

A friend plays on Xbox One and I play on PC. We are trying to get the CrossPlay working and we are failing with every attempt. He has tried to join my game to no avail, and I have to tried to join his game with the same outcome. In fact, on my main menu on my PC, the "Join Game" option isn't even clickable but I can click on all of the other options in the menu. Even if I host the game on my PC, my friend cannot join my game from his Xbox One. If ARK is supposed to be a part of the CrossPlay family of games, is there something that we are doing wrong and/or missing? Does anybody know how to make this work?

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Are you playing the Microsoft Store version or Steam version? The game isn't crossplayable between Xbox and Steam. If you have the Microsoft Store version, you and your friend should check if you have any pending update for the game and perform them, restart your the game and try again.

Hope this helps

MCGalyon

Thanks for the response. We both installed the game this weekend so we should have been on the same version, but, we checked just to be clear. I am on version 940.2 on my PC, and he is on version 940.6 on his Xbox. We both have Auto Updates turned on but when we installed the game on the same weekend shouldn't the versions be the same? Or, is it possible that the two different platforms carry different version numbers? Or do the version numbers have to match across both platforms? If the numbers must match, then how do we perform the manual update? I have checked on my PC and the only option that I have is to uninstall the game, and the option for the update is not clickable so that tells me that I have the latest version, unless I am wrong in thinking that.

MCGalyon

Ok, thanks again. I logged into my survivetheark account and asked.

Jesse E'

You're welcome. Have a good one

Jesse E'

I'm nor quite sure why that is. I'll recommend you reach out to Ark Survival support so they can figure out what's going on. You can do that here https://support.survivetheark.com/hc/en-us/arti...

Hope this helps

ARK: Survival Evolved CrossPlay- Can't join a game