ark game cloud issue with loading ark servers

Yes, all "Unofficial PC Sessions" when attempting to play via Cloud Gaming session.

Single player and "Player Dedicated Ark" server sessions will load fine in Cloud Gaming.

"Unofficial PC Sessions" servers will load fine if played via the Xbox Console itself.

Error given in Cloud Gaming session is "Cloud Not Retrieve Address".

Issue has persisted for 3-4 days now and appears to be affecting all players through Cloud Gaming. Numerous reports in Ark Official community website, official Discord server, and Reddit.

https://survivetheark.com/index.php?/forums/topic/716021-could-not-retrieve-address-error/

Xbox Support told me that anyone gaming this issue should report it as an outage through the Xbox Services Status page here: https://support.xbox.com/en-US/xbox-live-status

Hi Lexi. My name is Kyle and I'm an independent advisor.

Does this happen with all servers? Can you send a screenshot or photo of this error?

Thanks,
Kyle

This could be an issue where the person hosting the server hasn't updated the Ark server to match the latest Xbox version. Try getting them to update the ark server and see if that helps.

Hi there HardusGroenewald,

Thanks for reaching out. I'm sorry to hear about the issue with Ark server connection issues. I was able to find some information in reference to the issue. The Ark Customer Support site has 2 alerts active: Server Issues and High Ticket Volume.

I recommend to try reaching out to Ark Support for more assistance. Try visiting this link:

Ark Customer Support - Report a Server Outage.

Try this out and let us know the results.

Hi there ThaGamingManiac,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with in-game servers for Ark. I recommend to try the following links for Ark Support:

• Ark Technical Support
• Report a Server Down - Ark Support

Give this a try and let us know the results.