Ark Extinction not installing on pc

On the store page when I view the content of the explorers edition it says own all of the dlc included in it save for extinction. This is after restarting my pc and relogging into the store.

Hi Owen,

The Microsoft Store has the DLC listed for both Xbox One and PC separately and for some reason they aren't listed together. You'll notice in the Store, in the product details there is a section that says "Available On" and it'll say Xbox One or PC but since
this is a play anywhere title, ownership of either license should allow you to install it and play on the PC.

What does it say in the Store when you try to download Extinction? I'm going to post the PC version of the DLC and let us know what it says while signed into the correct account that purchased the Explorer's edition

https://www.microsoft.com/en-us/p/ark-extinction/9nr0nh9nxpq2?cid=msft_web_chart&activetab=pivotverviewtab

If for some reason you cannot download the DLC, restart you PC completely and then sign out and then back into the Microsoft Store and the Xbox app on your PC with your account.

Hi there
Owen,



Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with purchased a content on your
account, please take a moment to view your Xbox
purchase history online to confirm the purchase.

If the problem persists,
contact Customer Support
for further assistance. Unfortunately, here in forums we do not have any tools for billing or subscription issues.

We'll be locking the thread. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.



Thank you and have a great day.

No I was not, I just bought all of the DLCs separately

Okay this is strange, I've just looked at Every purchase I've made, and it was not on there. I know for a fact that I paid for it, I've played on it, I don't know of any way that I could prove that, but every other DLC I bought was listed, all of which I bought on my Xbox, and all of which I have transferred over to my PC just fine, so why would this one not show up.