are xbox one controllers coded to console???

hi guys i have an unlimited warranty i bought for my new xbox one i bought an extra controller from same store and since dropped and broke on of my controllers. no problem i thought "I'm covered" i have accidental unlimited claims warranty. i made the
call to arrange repair and was told that all xbox one controllers are coded to the console and if i sent in a different controller then i would be charged for a new pad. i haas made to categorically confirm that this was indeed the controller that came with
my console. i have a lot of issues here firstly i think that they are full of
[Mod Removed] and the pads are not coded to the console for the following reasons

1. the console was not scanned only the box barcode which is generic and only corresponds to the product sku

2. the 360 consoles were scanned through the little window cut out the xbox one has no such window

3. the pad is sent to a 3rd party repairer and not to the shop

4. no questions were asked to assertion the console code found in they console settings menu

5. they said they have charged loads of people for sending in broken pads they have purchased online to get repaired under warranty and then sell on. this is utter crap as any broken pads are still covered by 1st year warranty. ok some accidentally damaged
pads to not apply but a simple search on ebay shows only two listings for broken pads.......... none sold

6. this is obviously bullying tactics as they know that the console comes with one pad but a great majority buy a second pad and they are trying to scare people into not claiming because the risk of getting charged for a new pad if the one you send in is
intact the second shop bough pad. i cannot tell which one of my pads is the one i bought from the shop and which is the one i got with the console, so i fall into that category

i am asking has anyone else either come across this issue or been threatened with the same statement of charges as i have. if you have DONT let them bully you into not claiming. you have paid good money for that warranty and THERE IS NO WAY ON EARTH THAT
THESE PADS ARE CODED TO THE CONSOLE!!!!!

or has anyone any evidence of these pads indeed being coded to the console????????

:)

 

Received replacement One now can't play Blue-Rays/DVDs

Hey chief,

Xbox one consoles are region coded to specific regions - game disks for the xbox one console are not coded to regions as per the above link.

 

Cannot Purchase from 360 Store

Nope it's not checking to the xbox one it is checking for a 360 compatibility and since those are hard coded into the machines and xbox one doesn't have a hard coded region it fails

 

Hi Steve, I definitely understand your frustration with having a controller that isn't functioning properly. While I don't know all of the ins and outs of current inventory control at Microsoft, I can tell you that the controllers are serialized, and as
such the one that comes with the console package is most likely tied to the serial number of the console that it was packaged with. Kind of similar to when you purchase a car, all of the components are tied to the VIN number. So yes, if you purchase a second
controller and claim that is the one that came with the console package, you'll get busted and charged for a replacement.