Are the madden 23 servers running now

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

As I have checked, there is no scheduled maintenance and there are no reported issues on Xbox's end. We may need to perform an extended power cycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

Same thing happened to us. We redeemed a xbox gift card to buy Madden NFL 23 Madden Points. When we went to confirm payment by using our Microsoft account balance, the purchase processed successfully on the screen. We went in to our order history to validate that the purchase was listed and it is listed. However, when we went back in to Madden 23, the Madden points were not uploaded to our Madden account. We did a complete power cycle Xbox console reboot and the points were still not uploaded to the account. What do you recommend we do now?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Markus

Additional information is needed, Please answer the following questions to assist you properly:

Are you experiencing this problem on Xbox, right?
If yes, what console do you have?
If you try a different network in your Xbox the issue persist or not?
Also, please tell me what's saying next to / below NAT type inside Xbox settings > general > network config

And, tell me briefly what did you tried so far to fix this problem
In that way I can advise you different things or how to proceed

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this KCMOCHIEFS

Please answer the following questions to assist you properly:
Is this happening on Xbox, right?
If that's the case. What model do you have?
Is this happening only with this game or if you try another the issue persists?
And which troubleshooting steps you have done so far to fix this problem, in that way I can advise you different things or how to proceed

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this KC.

Are you referring to the pre-order bonus or what content is the one that you're looking for?

Also, where are you experiencing this problem?
On Xbox One or Xbox Series X/S consoles?