Are my rewards broken?

In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time or you need at least 1 star level in order to receive VIP rebates. So not every purchase will show on your rewards statement. You'll want
to post in the support section of this forum in order for support to check into your account.

Hello Ender Tyrfing,

We see that you have been rewarded and received multiple deposits over the course of the year. The gamerpic for Rewards is based off Xbox 360 information. While we are investigating updating to receiving Xbox One data, currently the only way to change that
picture is through the Xbox 360.

Hello Triten3366,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Regarding your Rogue One offer, from the FAQ for that offer:



When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.



Since it has not been 96 hours since your purchase, it is too early to see Credits pending. It should appear as pending by end of day tomorrow.

Right sorry I should have been more specific. I'm missing rewards from re-upping my gold status about a week ago now and purchasing Wolfenstein about 2-3 days ago.

Hello Bennicbane,

As Smwutches says, we no longer award Credits for Gold renewals. Also, since your purchase did not complete any offers, it will be a part of your MyVIP payback, which is calculated as a monthly whole and placed as pending midway through the following month.