April 2018 Quests Not Updating

Gen Pop Tire · Apr 13, 2018

My Xbox Quests progress page shows 0% for the Friends chart, despite me adding multiple friends earlier this month. The last time the page updated was for the other two charts, which are now complete. What can be done to fix this?

Included is an image of the current page, which has not changed for a few days.

Thank you!

:)

RecklessDevil40 · Apr 13, 2018

April 2018 quests not updating.

Hey there !

Thanks for reaching out to us & appreciate all the info!

Aside from creating a ticket in regards to this Quest issue that you're experiencing, were you given any other specific steps/instructions?

Also, on your Xbox One console, let's try briefly
removing your profile, followed by
power cycling the console, then afterwards redownload your profile. This'll help refresh your profile on your console.

Lastly, do you happen to recall when this issue originally started?

Be sure to keep us posted on your progress!
Click to expand...

I removed my profile did a hard reset (power cycle) where I unplugged the power cord for 30 seconds. I then logged back in and then did one more hard reset where I held the power button until it reset. I still haven't seen any updates for it on the tracker.
What is our next step?

Also, thank you for your help and time!

Mister Kernel · Apr 13, 2018

April 2018 quests not updating.

I see. Thanks for the info!

To make sure we're on the same page & prevent you from trying any steps that you were previously given, were you told to try some other steps when you originally created a support ticket?

Also, have you tried a soft Factory Reset where you keep your games & apps?

Gen Pop Tire · Apr 14, 2018

Do I need to play with the new friends, or message them, or anything at all? It still hasn't updated yet.

Thank you!

Mister Cazador · Apr 14, 2018

Hi there Gen Pop Tire, thanks for reaching out.

To check, did you see notifications in your Activity Feed that you added those friends? Also, if you try adding a few more friends, are you able to see your progress has been updated after a couple days?

Gen Pop Tire · Apr 14, 2018

Hi there , thanks for reaching out.

To check, did you see notifications in your Activity Feed that you added those friends? Also, if you try adding a few more friends, are you able to see your progress has been updated after a couple days?
Click to expand...

I did see notifications, but I deleted them because I didn't want to see them. Previous progress was only for the two other categories, and those updated within a day.

Mister Cazador · Apr 15, 2018

I did see notifications, but I deleted them because I didn't want to see them. Previous progress was only for the two other categories, and those updated within a day.
Click to expand...

Gotcha, thanks for that update. This is something that we've had contact with the proper team on and we'll be sure to let you know when we have an update to provide on this.

With that said, Xbox Quests progress were being tracked prior to this site so there shouldn't be an issue with how that is being displayed for you now so long as you ensure you properly complete all three Xbox Quests

RecklessDevil40 · Nov 3, 2018

I did see notifications, but I deleted them because I didn't want to see them. Previous progress was only for the two other categories, and those updated within a day.

Gotcha, thanks for that update. This is something that we've had contact with the proper team on and we'll be sure to let you know when we have an update to provide on this.

With that said, Xbox Quests progress were being tracked prior to this site so there shouldn't be an issue with how that is being displayed for you now so long as you ensure you properly complete all three Xbox Quests
Click to expand...

I am having the exact same issue and have added multiple friends over the past 2 weeks and you can see that they were added. I was told to reach out to the ambassadors and was unsure how to appropriately do so and then I saw this thread pop up. I started
a help ticket for documentation purposes but didn't know what else could be done.

Mister Kernel

I see. Thanks for the info!

To make sure we're on the same page & prevent you from trying any steps that you were previously given, were you told to try some other steps when you originally created a support ticket?

Also, have you tried a soft Factory Reset where you keep your games & apps?

RecklessDevil40

I did see notifications, but I deleted them because I didn't want to see them. Previous progress was only for the two other categories, and those updated within a day.

Gotcha, thanks for that update. This is something that we've had contact with the proper team on and we'll be sure to let you know when we have an update to provide on this.

With that said, Xbox Quests progress were being tracked prior to this site so there shouldn't be an issue with how that is being displayed for you now so long as you ensure you properly complete all three Xbox Quests

I am having the exact same issue and have added multiple friends over the past 2 weeks and you can see that they were added. I was told to reach out to the ambassadors and was unsure how to appropriately do so and then I saw this thread pop up. I started
a help ticket for documentation purposes but didn't know what else could be done.

Gen Pop Tire

Hi there , thanks for reaching out.

To check, did you see notifications in your Activity Feed that you added those friends? Also, if you try adding a few more friends, are you able to see your progress has been updated after a couple days?

I did see notifications, but I deleted them because I didn't want to see them. Previous progress was only for the two other categories, and those updated within a day.

Mister Cazador

Hi there Gen Pop Tire, thanks for reaching out.

To check, did you see notifications in your Activity Feed that you added those friends? Also, if you try adding a few more friends, are you able to see your progress has been updated after a couple days?

Mister Kernel

Hey there RecklessDevil40!

Thanks for reaching out to us & appreciate all the info!

Aside from creating a ticket in regards to this Quest issue that you're experiencing, were you given any other specific steps/instructions?

Also, on your Xbox One console, let's try briefly
removing your profile, followed by
power cycling the console, then afterwards redownload your profile. This'll help refresh your profile on your console.

Lastly, do you happen to recall when this issue originally started?

Be sure to keep us posted on your progress!

April 2018 Quests Not Updating