Apps not loading

Mine is also loud but when it loads norm stops when playing games or loading up an app but once the app it loaded it starts again.

Hello!

Are you able to launch any games or apps? Or is it just these two that do not appear to be working?

Hi XBF Crystal P,

Thanks for your response I tried uninstalling and the power cycle.

But its not helping the problem.

When I install the Amazon Prime Video App and the Hallmark App and launch them.

I'm getting the error message We're having trouble with this

try uninstalling and reinstall (0x80073cf0)

Hi Charles,

I'm sorry to hear there are issues with loading apps. I'd be happy to try and help.

I noticed you haven't tried a
soft factory reset. I believe this will help with restoring the operating system since the number of apps that can't load is starting to grow and the power cycle didn't seem to help. Make sure you follow the link I provided and have your account information
readily available as you will need to re-add your account during the set up.

Give that a try and let us know if it helps!

Hi Bass,

Thanks for coming to the forums with the issue of apps not loading. We recommend to first try a

power cycle of the Xbox console. This happens to fix a lot of issues most times, as the Xbox just needs a fresh reboot. If it continues to do this afterwards, make sure there are no current updates pending for any apps. Go to my games and apps>under updates.
If still continues we recommend a
soft factory reset of the Xbox console. Make sure to select, reset while keeping games and apps. This will remove your profile, so make sure you know the email/password for the accounts on the console. You will not lose any save data as the data is all
saved to the cloud automatically.

Thanks,

Brad