Apps don't have sound

Steven_82UK · Sep 4, 2022

On my Xbox series S, I have an intermittent problem where apps lose sound.

Currently Netflix works, but Disney+ and Amazon Prime doesn't.

It's only happened since Wednesday last week, not changed anything about the set up.

Any idea what's happened or how to fix it?

Cheers

Steve

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this STEVEN_82UK

May I know if you already tried power cycling your console?
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

If yes, what about performing the troubleshooting steps from this article?
https://support.xbox.com/en-US/help/hardware-ne...

By the way, in case you have 5.1 audio or another config please test with each option inside
Settings > General > Volume & audio output > under HDMI audio

{Parity}

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Hope this helps. Good Luck.

aMexicanErb

It is easy sometimes to smash that mute button without knowing about it, done it myself!

RAH8

Is this new or has it happened since you downloaded the apps?

Also have you tried uninstalling and reinstalling if this does not work a similar user had the same experience and fixed it by

"Ok I solved this, just go into any random game or app while a song is playing Once you’re in an app with a song silently playing press the home button, now go and select the song that is playing, it shoud pop out and
give u the option to go the the next song and adjust your volume, that’s what you need to do, adjust that volume. I think when Microsoft switched around how that feature worked it set peoples to mute or whatever, so adjust that volume lol. Hope that helped,
I know I was stuck for like a week with this. "

Another user said the problem was the song was muted

"Press the home screen button and go down to where your volume meter is. Mine was set all the way down, unbeknownst to me, which could be the same reason you're having the issue"

I hope this helps!

unclechinny

Thanks alot guys yeah i guess i accidentally muted it feeling like a bonehead.

Apps don't have sound