Apps are not downloading - Installation Stopped - Games work fine

Damian Cooper · Feb 9, 2019

Unforuntely I am still having problems downloading any apps. Did a full wipe and reset (luckily had all games on external HDD). AS of this morning the Xbox won't install any apps, they go in the queue
and just say Installation stopped. Warm rest, cold reset, button held down etc, nothing seems to have any effect. Reset the router and tried wireless and wired connections on both my xboxes, same issue unfortunately.

:)

Jurgen1488

Check your network connection in your XBOX settings. And check the status of XBOX LIVE.

https://support.xbox.com/en-US/xbox-live-status?xr=shellnav

XBF Nestor S

Hey Damian thanks for keeping in touch.

We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best course of action would be to
Request a Callback from one of our Xbox Support Specialists since they are the best equipped, tool
wise, to handle this type of issues. They are recording the issue so it would be best to reach out. Give it a shot and let us know how it goes!

DerVaddi

ok. do you in the Insider progam?

DerVaddi

Your storage has enough space?

Damian Cooper

Issue has now been resolved, It turns out it's currently a known MS issue and is in the process of being resolved now. I powered on this morning and all my queued apps started downloading.

Apps are not downloading - Installation Stopped - Games work fine