Apps and games won't download even after factory resets

Thank you so much for that. Kindly perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

No, I do not have an external hard drive plugged in.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Seems like you have performed all the necessary steps. Do you have an external hard drive plugged into your console? A corrupted Hard drive may cause issues as well.

I'm having the same problem except I'm on Xbox One.

And except the fact I cannot download a single app!

I've tried the following

Restarted my console

Tried wired and wireless connection

Reset my router

I even did a Factory reset

Yet it still won't download a single app, not even the bluray app

I'm having the same problem

I'm on Xbox One.

I cannot download a single app!

I've tried the following

Restarted my console

Tried wired and wireless connection

Reset my router

I even did a Factory reset

Yet it still won't download a single app