Apps and games no longer accessible. Error prompts with launch attempts for all but Cloud...

When your accessing these games to play, are using the Xbox App and going to my games and clicking "play" next to the title of the game? When a game attempts to launch do you see any type of error or does the game try load but fails to launch?

Thanks,

Best

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with recovering the save data on your account.

Typically, your save data is automatically stored using the
Cloud storage. This process happen when you launch the game and whenever you close the game after your are done.

Did you receive any error messages at all when you were attempting to launch the game after the update? Some multiplayer games store date in remote servers, so even if you delete your save data, you would only be losing progress in any offline modes in-game.

However, once data is lost or deleted, there is no way to recover that save data once more. There is an article that I will link

here that covers sync errors, if you were prompted with any of the error messages in that article, perhaps you can use the troubleshooting techniques there to resolve it.

I hope this helps provide some clarity on this matter.

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with recovering the save data on your account.

Typically, your save data is automatically stored using the
Cloud storage. This process happen when you launch the game and whenever you close the game after your are done.

Did you receive any error messages at all when you were attempting to launch the game after the update? Some multiplayer games store date in remote servers, so even if you delete your save data, you would only be losing progress in any offline modes in-game.

However, once data is lost or deleted, there is no way to recover that save data once more. There is an article that I will link

here that covers sync errors, if you were prompted with any of the error messages in that article, perhaps you can use the troubleshooting techniques there to resolve it.

I hope this helps provide some clarity on this matter.

The linked article in this is absolutely your best bet here. All save data is backed up to, and restored from cloud storage as long as you’re connected to the internet. Unless you’ve manually cleared all save games from your cloud storage, it should still
all be there regardless to what’s happened on your local console.

Yes, the error is the when I attempt to download the game on Xbox app.

I can access Xbox app.

Hi BEL x7, I’m Ryan.

There currently seems to be an outage affecting cloud gaming access as there are a lot of other recent threads reporting the same error. I’m also not able to access the cloud through Xbox.com/play or the cloud gaming app.

Please report it at https://support.xbox.com/xbox-live-status so that it can be looked into further.
Select 'Report' under 'Report a service outage', then select 'Cloud Gaming' > 'Launching Cloud Gaming'.

Any confirmed updates will be posted on the official Xbox Support Twitter page https://twitter.com/XboxSupport

Here to help.