Approved for gamertag recovery but haven't gotten it back!!

Hello there.

Try contacting Microsoft support and give them the number that you received for the gamertag recovery and they should be able to give you directions from their on what to do. Also Microsoft support can take a long time to respond as I put in a request with
them and didn't get a reply for 3 months so contact them directly and that should get your account back.

I hope this helped.

I refunded madden 23 on 12/20/22 it said it’s approved but haven’t gotten my money back it also says for black ops 2 it’s approved

Hi Alex. My name is Kyle and I'm an independent advisor.

This is the Xbox Community Forum, we are not Microsoft employees and cannot assist with account or billing questions.

For help with this, please contact Microsoft Support: https://support.microsoft.com/contactus/

Thanks,
Kyle

Hi Mohammad! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your account recovery.

Kindly check your junk and spam folders just in case the results are there. If it doesn't work, try to use different browsers and devices to request from the account recovery webform.

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your refund request.

This seems to be an ongoing issue and a lot of gamers were also complaining about the same refund problem recently. This also applies if you have used an Xbox gift card/Microsoft balance as a payment method.

Usually, it will take 3 - 7 business days (excluding weekends and due to the ongoing refund delay) to have the refunded amount reflected on your payment method depending on your bank.

If you haven't received your refund on the 7th day, you may contact your payment provider for a follow-up with your refund request.

Just in case your bank refers you to Xbox Support, you may contact them through this link for further escalation:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl