Apparently I dont own any games or apps

Are you sure you're on the account that purchased it and are not sharing the game from another account? Check this page to see if you have the purchase of the game on your account purchase history:

https://account.microsoft.com/billing/orders#/

Hey there H0G Master!

Sorry to hear that this issue is frustrating you.

Let's see if we can figure out what's going down.

Normally, if it's not recognizing certain aspects of your account like license/purchase history, the best course of action is to try and refresh your account on your console. Follow the steps here on

How to add or remove a Microsoft account on Xbox One to remove and then redownload your account from Xbox Live.

If that doesn't work, and your billing history shows that you did in fact purchase all the necessary content, then I would try what we call a soft reset.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue





Thanks

If it was originally purchased on your account then try power cycling the console by holding the power button on it for 10 seconds until it shuts down. If that doesn't work then you may need to uninstall then reinstall it. You can reinstall from my games
and apps then ready to install.

Hello TheOldyMinecart,

Thank you for contacting the Xbox Support forums. I understand that you are receiving an error for Windjammers 2 even though you had purchased the game. Unfortunately, we are limited when it comes to viewing a users purchase history on the forums. If you're able, please contact us directly at Xbox Support - Contact Us so we may assist with the purchase.

As for the error, can you please confirm if you were attempting to make this purchase directly through your Xbox console or through a web browser on PC? Are you able to download the game as a Game Pass subscriber?

Looking forward to your response,

-Tali

Hi,

Thanks for the response….

I have checked the order history on the interred which says completed and the order history on the Xbox (which shows the game) it then takes me to the store to re purchase the game.

I have already removed my account and added it back I then did a full system reset and have added the account back that way and still no change. This is very frustrating as I bought the game less than 3 hours ago.

Thanks

Joe