Apparently I did not spend enough even though I purchased 6 movies in the #ARewardsStory

Hello IAMKeaton,

It looks like two of your purchases were not properly allocated toward this offer due to issues recognizing bonus edition titles. We are investigating why this is occurring, but in the meanwhile, we will adjust your purchases for this offer. You should see
the changes shortly. Apologies for the inconvenience.

Hi Douglas D, my name is Jose, and it's a pleasure to assist you.

Firstly, I want to remind you that I am just an independent advisor, so this is beyond my control, and I'm here solely to guide you and provide answers to your case. Having said that, it seems you are experiencing difficulties making a purchase despite having sufficient balance in your child's account. Here are some solutions you could try:

Verify Payment Information:

Ensure that the credit card information associated with the Microsoft account is up-to-date and accurate.
Check for any issues with the card, such as expiration or insufficient funds.
Parental Control Settings:

Review the parental control settings in the Microsoft account. There may be restrictions preventing the purchase.
Make sure you have provided the necessary permission from the main account.
Billing Issues:

Check for pending billing issues or overdue payments in the account. Sometimes, this can affect the ability to make new purchases.
Currency Check:

Confirm that the currency in the Microsoft account matches the currency in the store where the purchase is being made (in this case, £ for V-Bucks).
Additionally, consider checking the status of Xbox Live:

Xbox Live Status: https://support.xbox.com/xbox-live-status">https://support.xbox.com/xbox-live-status

Here, you can see if the issues have been resolved, although it may take some time. If the problems persist, I recommend reaching out directly to Xbox or Microsoft technical support.

Microsoft Support: https://support.microsoft.com/

Xbox Technical Support: https://support.xbox.com/

This is due to the platform experiencing some issues, causing many users to face similar problems. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose

Hello , My name is Khaji I am the independent advisor and I will be happy to help you today.

I understand that your child has a sufficient balance in their Microsoft account, but cannot purchase 1000 V Dollars for £6.99 and is asked to ask their parents for permission.

This may be due to an issue with the credit card linked to the Microsoft account. Make sure the credit card is updated on the payment options page. You can also check for overdue subscription payments on the services page. If your account is not temporarily suspended, please try purchasing the item again after verifying these details.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Yes he has successfully purchased previously. Also he has correct currency.

Thanks

Hello Douglas D, my name is Brett. I am an independent advisor, happy to help you today.

Thanks for your reply. Are you able to verify that the currency your son has in his Microsoft account (£) does not perhaps deviate from the currency in his Fortnite account, or has he been able to successfully make purchases previously?