App won't load on Iphone 7

Hi

I'm more than willing to be a rat in the maze if it fixes this issue faster, please feel free to send my info along too!

Hey there, Pan!

I appreciate your enthusiasm. :3 They do not currently need more external users to help test fixes, however I will be sure to pass on your information if they request it.

In the meantime, keep an eye here for updates from me.

Hello,

i have the same problem with the app on my iPhone 6s.

I hope you will fix it soon.

Hey, Jenges!

You are more than welcome to say no, however would you like your account information passed on to help investigate this? You would be given a way to download the beta app for iOS; this does mean you may run into broken updates, but that's because you are
going to be testing things. Let me know if you want to help out with that.

Thanks, Maggiece! I'll get this passed on to the team. You were a guinea pig, and hopefully this helps them out further.

Hello,

i have the same problem with the app on my iPhone 6s.

I hope you will fix it soon.

Hey, !

I was literally typing up my post when I saw you responded. Thanks for being so quick on this!

I'll update the team and see what our next steps are. Again, your assistance is much appreciated.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Thank you! All the help is appreciated. I feel so left out when my friends are on their apps and I can't follow my achievements or easily view the captures on the go.

Hey, !

We’ve fixed a number of startup crashes based on data that has come back from the community, but we’re having trouble nailing down the specific conditions that are causing the issues that you’re seeing. We’re hoping you can provide a bit more data and try
a few experiments for us in order to help us narrow down and fix the issue that is affecting you.

1. When you say crashing on startup, are you seeing any user interface before the app crashes? If so, what screen are you seeing right before it crashes?
2. Upon uninstalling and reinstalling the Xbox App, which of the following is happening:
   1. Does it give you an option to sign in, and you can type in your account information before it crashes?
   2. Does it go straight to the signing-in screen (a green screen with a spinner on the bottom) as if it knows your account information, and then crashes?
3. Are you not getting any user experiences before it crashes?
4. If you are able to sign in before crashing (option (a) in the list above), can you please try creating a new dummy account and sign in using that account to see if it still crashes? We need to determine whether this is a condition specific to your device
   or whether it is specific to your account before we can proceed further.
5. Are you willing to let us pass your account information along to the investigating team so that we can ensure there are no account-side issues?

Thanks for helping us continue to investigate the startup issues you’re seeing – we recognize it’s frustrating and we’d like to get this figured out as quickly as we can.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hello,

Thank you for following up with me. I am still experiencing the same issues.

1. When I initially open the app I see the Xbox logo and then it crashes- it goes black and then back to my phone home screen.

2. When I uninstall and reinstall- it asks if I would like to receive notifications I say yes it tries to open, I see the xbox logo again (with the cancel button) but it closes immediately and I cannot press the cancel button or do anything further. It takes
me back to my phone home screen.

3. I cannot do anything at all with the app. I leave it on my phone and try every day in hopes that it works again cause I really did love the app and keeping track of my achievements.

4. As I mentioned in 3. I cannot do anything with the app at all...would you suggest creating a dummy account through my actual xbox one and then downloading the app again and trying to log in?

5. You can use my account for any beta testing/testing as long as I can get the app to work again, please feel free.

It is odd that my boyfriends account works on his phone, we use the same xbox and have the same phones but in researching online it appears that a lot of users are experiencing the same issues with the app.

Thank you for your help!