App Updating Problems

ErikWhite2 · Oct 26, 2019

How's it going everybody?

Quick question, anybody else having issues with Apps updating or installing for that matter?

I've had problems with more than one to be honest, I can add them to the queue but gotten no where.

It'll say updating but I never receive any actual progress, uninstalling and trying to reinstall gets me the same result just with installing instead of updating.

All my games, and accessories and my console are all updating regularly, I'm just having app issues.

:)

XBF Steven R

Hey there ErikWhite2

Thanks for reaching out to the Forums for advice on how to hopefully update your apps as intended. I can totally understand how a problem like this could be confusing. One thing you can do is try clearing your alternate MAC address in Network Settings>Advanced
Settings and see if that helps with the update problem.

You can always try resetting your network hardware device while your console is off and unplugged as well.

When you get the chance, give that a shot and let us know if that helped.

Thanks!

ErikWhite2

That seemed to work, thanks a bunch, and now I know for future reference.

Thank you sooooooo much.

ErikWhite2

None of these solutions are for my actual problem, it's not a connection issue of any kind, it's not just a slow progress bar, I'm not even getting the progress bar.

The 3 apps I'm having these issues with are Hulu, Store app, and Movies and TV app

Adding these to the queue does just that, and that's about it, it's not on pause, it doesn't actually ever start the updating process.....

Uninstalling leads to the same result.

ErikWhite2

I have to use wifi, at the moment hard wiring isn't an option. I've tried restarting my console both a normal restart and hard reset no results. You mention starting from scratch? You mean like factory restore? I'd like to avoid that extreme if possible.

XBF Steven R

Hi ErikWhite2

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

App Updating Problems