App Store Install issues

BoogalooStu · Nov 13, 2019

I cant install anything from the microsoft app store. It started about a month ago after I moved. Ive been in contact with the gamer support already and they had me do a few things including remove/add the user account, router restart, and reseting to
default. None of these fixed my problem and now all my apps are gone and I can't redownload them. The app store says I own them, but every time I try to install them, the request times out and the message " something happened on our end/please try again later"
appears. This is for any content on the store; apps, movies, games, etc. Using an Xbox One.

:)

BoogalooStu

Still isnt working for me. Made sure my billing info and microsoft account where matching. I did get a strange message when I added the account back to the Xbox. "Try again later, there may be an outage in our services (0x80a4001e)". All services are green
according to microsoft.

XBF Steven R

Hey there
BoogalooStu,

Thanks for reaching out to the Forums for advice on how to hopefully get your console to allow you to access the store. I can totally understand how this could be somewhat perplexing. I suggest getting in touch with
customer support and having an agent look into what could be causing this issue directly.

When you get the chance, give that a shot and let us know how that helped.

Thanks!

Wishcatcher

Hi,

You have to put all correct address infos in your account ( https://account.microsoft.com/profile/ ) , also into your Xbox settings ( all have to match ). When its done,
remove your account from the console then add it back to sync all infos.

If you changed of region please follow this > https://support.xbox.com/my-account/microsoft-account/update-microsoft-account-country-region

Regards

Kaplooee

I have this issue to but I found a fix. Try using the Microsoft Store App instead of the Xbox App. I was able to download, install and the play games with the Microsoft Store App. Later on, the Xbox App shows the game I installed and is playable.

Ryfteh

If you can't install the identity app, then I'd think that you're having a different issue. Can you install other apps through the Microsoft Store?

App Store Install issues