App não instala - Mensagem "Instalação interrompida" [Edit - Translation] - App does not...

estou tentando instalar o spotify, bluray player e outro dos avatares do Xbox. Até quinta-feira passada estava tudo normal.

Já fiz o Power cycling duas vezes.

Hoje restaurei o sistema, deixando apenas os jogos instalados mas não adiantou.

Os jogos instalam normalmente, somente os apps não estão instalando nem atualizando.

[Edit - Translation] -

I'm trying to install spotify, bluray player and another of the Xbox avatars.
Until last Thursday everything was normal.

I've done power cycling twice.

Today I restored the system, leaving only the games installed but it did not work.

Games install normally, only apps are not installing or updating.

Hello again,

Thanks for keeping us updated. Can you try unplugging your modem and router for 5 minutes? This amount of time lets modern routers reset internally, and can help troubleshoot different scenarios.

If this doesn't work, you might want to consider resetting your operating system by performing a soft factory reset , while keeping games and apps downloaded. Go into your console settings and then select "Console info" from the "System" category. Then select
reset console. Selecting "Keep games and apps" will ensure you do not have to redownload any thing. You will however need to sign into the accoutns you use. Make sure you know your email and password before continuing.

Hope this helps!

Hello Leonardo,

Thank you for posting here on the Xbox forums. Which apps are you trying to download? Have you tried power cycling your console? Cancel out any app that is currently trying to install, then perform a power cycle on your Xbox by holding the power button down
until your Xbox turns off. Afterwards, try out your installations again.

If you can, Id also recommend testing out your Xbox on a different network. A hotspot can work, but it would be better to use a different home network if possible.

Hi Leonardo,

Thanks for getting back to us. I'm sorry to hear the issues are persisting still with not being able to install apps on the Xbox. One thing you can attempt is to connect your Xbox to a different Wi-Fi (if possible), when connected to this different network
I would like for you to attempt to install an app to see if it installs.

If the issue continues after trying a different connection (if it was possible) then I would highly recommend to do the

Full Factory reset (if it hasn't already been done) since
the problem might be on the actual OS of the console.

Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.

Give it a shot and let us know of any changes!

Obrigado mais uma vez pela atenção!

Já tentei todos os procedimentos que você indicou, mas, infelizmente, o problema persiste.

Estou ficando decepcionado. Sinceramente.

Translation: [Thanks again for the attention!

I've tried all the procedures you've indicated, but unfortunately, the problem persists.

I'm getting disappointed. Honestly.]