App Microsoft store mal funcionamento [Translation-Microsoft store malfunction app]

Cristiano VieiraLemos · Jan 8, 2019

O app store esta com algum problema,não é possível comprar nem instalar nada, o que eu tenho instalado diz que nao esta instalado.

Por tanto por favor me ajudem com isso

[Translation-

The app store has a problem, you can not buy or install anything, what I have installed says it is not installed.

So please help me with this.]

:)

XBF Diego M

Hi Christiano,

We'd be happy to help, but we need some more clarifying information. Is this on an Xbox One console or on a Windows 10 PC?

If you have an Xbox, go ahead and hard reset and power cycle the Xbox. If you have a PC, go ahead and fully restart the PC and try again.

Let us know what platform you are playing on so we know what to do next.

Cristiano VieiraLemo

Hi Christiano,

We'd be happy to help, but we need some more clarifying information. Is this on an Xbox One console or on a Windows 10 PC?

If you have an Xbox, go ahead and hard reset and power cycle the Xbox. If you have a PC, go ahead and fully restart the PC and try again.

Let us know what platform you are playing on so we know what to do next.

Is a xbox one s and i try remove the outlet cord to turn off but not work he continue with the problem

PaulMcnab1

Yeh i have just tried to buy an add on for dirt 2.0 got my text message with the code entered the code correctly...

got the circle of death then it asks me again for another code!!!

Of course 10x then your out

XBF Felixx P

Hey
Big EcK 87,

Thank you for reaching out to Xbox forums support. I'm sorry to hear about the Microsoft Store App issues that you're experiencing.

If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

Press the Xbox button to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Console info & updates.
Select Reset console. [DELETE EVERYTHING]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything, go with that option. Afterwards, you'll need to redownload your profiles, games and apps.. but I feel confident that it'll
resolve your issue.

Hope this helps!

Let us know!

Felix

Xbox forums support

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Have you already added the account in accounts, in the control panel?

App Microsoft store mal funcionamento [Translation-Microsoft store malfunction app]