app has died

When I look in the app store it shows I have Magic Jigsaw installed. When I look on my list of apps installed it does not show. It will not allow me to reinstall it and will not allow me to play it. All I get is a black screen. I need to reinstall it
as I have made purchases.

I need help to reinstall the app.

:)

 

has my game died?

this really is an issue with the game, i've confirmed that it is not the xbox system, I transferred my save over to another machine and tried it there i got the same game freeze up. I will be contacting Blizzard under their warranty that their media is defective.

i am thinking about starting another character that shared the same stash box and see if that changes anything.

 

has my game died?

I am doing nightmare(hard) run thru. Level 49 witch doc.On entering the core of arreat crater game will freeze, on single or multi player, as soon as a fight begins. My stash is at 120 slots and was full of rare, legendary and crafting stuff. I salvaged
all the rare stuff just to see if reducing atored gearmade a difference, still froze.

I have trained my blacksmith to lv8 & jewelsmith to 5 and have been using varying qualities of rubies in my helmets to boost my xp quicker for several levels.

Any sugestions? or is it a terminal problem and will it happen at the same point with other characters?

 

my jigsaw app says something about no longer available. Tried following instructions, won't let me sign in . Microsoft account says I'm signedin and xbox says I'm signed what's the deal ? Worked before the last update to my pc.