app download problem

On the tile in the Queue, press the Menu button ("Start" on Xbox 360) and if you can press delete, press that. If you cannot, select Manage App and then delete it from the next screen.

Then go to the App Store and download it from there.

Let us know if that works or how you get on.

Unfortunately, that didn't help. Also, on my Games and Apps list, under Queues, the icon for the blu-ray player download is blacked out and has no description or indication that it is the blu-ray player download.

Please try if a system cache reset solves the problem.

On your running console hold the powerbutton for about 15 seconds. Keep it holding even when the one turns off after some seconds. Wait for the power supply to change the color to orange and then restart the console.

You may also go to settings / blu ray and erase the permanent storage there.

I am never download any software but I am open account this name [Mod Removed].but face no down load.please please solved this problem.

It only gives me the options to Install Now (which doesn't work, as it immediately returns to queued), or Cancel. Canceling does remove it from the queue, but when I try installing again from the app store, the same issue persists.

Though it hasn't been fixed yet, thanks to everyone who's contributed so far! I appreciate the help.