App does not work

Hello Ryan,

Can you let us know the details that Javier was asking for? Is this update for the game or the console? Is your account on the console already? In that case, you would simply need to sign in.

For assistance with figuring out what email was used for your account, you may want to try contacting a live agent. You can
contact us here.

Hope this helps!

My acount name is samaeian if it doese not work try Mehdi samaeian

Hello Ryan,

We thank you for bringing this question to our forums community, and understand that this question is about a disc copy for Call of Duty Black Ops 4 not working on your Xbox One console, and your account not being found.

To begin, we would like to confirm what is occurring when it comes to the update you mentioned. Was the update needed for the game itself, or for the console?

As for the error in reference to your account, ensure that you are providing the proper information for the account. If your account is already on the Xbox One console, then you would only need to choose the option to sign-in and not add new.

Clarify this for us and we'll be right here ready to respond.

Best wishes!

You are going to have to be more specific about your issue.

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

Then put the disc back in and try installing the game.

Hi Flash, my issue is the 100% downloaded but error installing message 0x80070005. Installs work perfectly to system drive C, however error when installed on any other drive. Tried every solution online (re-installing everything except windows, xbox insider, win storage location default changes, time date location, adjusting permissions in system drive (noting permissions revert back on other 2 drives for /windowsapps folders), updates, deleting windowsapps and wpsystem folders, repairing and resetting, etc. etc.).

If i restart the computer and resume the download it will complete, which tells me it is a permission issue with the xbox pc app and drive. It's been going on for many months now and had enough lol