App crashing with clip download?

Hi DorianCar, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried with others 2min+ clips?

Which device are you using?

In the meantime, you can try downloading them from a DVR site, like: https://gamerdvr.com/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

also, worth further noting, The upload studio app crashes every time you try to do "choose a skin" in the multi-clip editor.

Having the same issue as mohanicus. I've been trying to upload clips from the Battlefield Hardline Beta since yesterday, and the app doesn't even attempt to upload it. As soon as the uploader hits 50%, i.e. when the render finishes, the upload crashes and
the app tells me to try again.

I was able to upload a clip from GTA V yesterday, but the Battlefield Hardline clips simply won't upload.

DarkusFreedom16,

Thank you for the tips, but unfortunately neither of those methods solved the issue. To reiterate, I am able to upload videos that are shorter than 40 seconds. It is videos that are longer than 40 seconds that crash the app. So a 30 second clip uploads fine,
but a 1 minute clip crashes at 98%. This is very strange that it would work with shorter clips but not a clip only slightly longer.

Any other ideas how to fix this?

Hi Unidentified User,

Thank you for bringing this up. Normally, you should be able to upload clips using the Xbox app on your computer. Regarding your concern, can you tell us if you were able to upload clips before using your Xbox app? If so, there's a possibility that the app
got corrupted on your computer. To resolve this issue, I suggest that you run the Windows app troubleshooter to scan and repair the Xbox app. You may refer to this

link to run the troubleshooter.

If the issue persists, I also suggest that you reset the Xbox settings on your computer by performing the following steps:

1. Press the Windows key on your keyboard, and then click the Settings icon. Select System, and then select Apps & features.
2. Find the Xbox app, and then click on Advanced options.
3. Click Reset.
4. Restart your computer for the changes to take effect.

Do get back to us with the results. We'd be more than willing to provide you additional help.

I'm also having this issue, and have tried all troubleshooting steps in this AND linked threads. Resetting the app in Settings hasn't helped.

Through trial and error, I've discovered that if the clip is 15 seconds or shorter, it will upload and the app doesn't crash. If the clip is 16 seconds or longer, the Xbox App crashes when the upload reaches 97%

This issue didn't start happening to me until after 7/11/2018. On that day, I had uploaded a 2:23 clip without issue. Since then I've been unable to upload anything longer than 15 seconds.

If you just want to watch your clips just download the xbox app and you can watch all your clips.